Subject: Ticket Assigned - Conversation with mohammed thanveer
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 31 Aug 2022 20:23:05 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohammed thanveer mohammed thanveer                    Bot:  Hi again! Bot:  Please enter your name Customer:  mohammed thanveer Bot:  Hi Mohammed Thanveer ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0522103484            12:16 AM, 01st Sep                     mohammed thanveer                    Ok           12:17 AM, 01st Sep                   Mohammed                    Hi Mohammed, thank you for contacting us. I'm Mohammed .I will be happy to help you.           12:17 AM, 01st Sep                   Mohammed                   Could you please share your order number so that I can assist you further?           12:17 AM, 01st Sep                     mohammed thanveer                    Sure           12:18 AM, 01st Sep                     mohammed thanveer                    9582205878           12:19 AM, 01st Sep                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:19 AM, 01st Sep                     mohammed thanveer                    Ok           12:19 AM, 01st Sep                   Mohammed                   We would like to inform you that we have processed the refund of amount 143.1 AED on 18/08/2022 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           12:20 AM, 01st Sep                   Mohammed                   Is there anything else may I assist you?           12:20 AM, 01st Sep                     mohammed thanveer                    So it would be credited before 2 Sept?           12:21 AM, 01st Sep                   Mohammed                   Yes MR.Mohammed           12:21 AM, 01st Sep                     mohammed thanveer                    Ok thanks for now           12:22 AM, 01st Sep                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:22 AM, 01st Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4808832