Subject: Ticket Assigned - Conversation with laila
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 29 Aug 2022 21:56:41 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with laila laila                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  laila Bot:  Hi Laila ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096590972242            01:48 AM, 30th Aug                   Mohammed                    Hi Laila, thank you for contacting us. I'm Mohammed .I will be happy to help you.           01:48 AM, 30th Aug                     laila                    How can i use my credit balance?           01:49 AM, 30th Aug                   Mohammed                   Could you please share your order number so that I can assist you further?           01:49 AM, 30th Aug                   Mohammed                   Please ignore the previous massage.           01:49 AM, 30th Aug                   Mohammed                   You can use your my credit account in your online purchase in 5 easy steps:   Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           01:49 AM, 30th Aug                   Mohammed                   Is there anything else may I assist you?           01:49 AM, 30th Aug                     laila                    Step 5           01:50 AM, 30th Aug                     laila                    I couldn't find this option           01:51 AM, 30th Aug                   Mohammed                   We sincerely apologize for the issue you are facing however, we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.           01:52 AM, 30th Aug                   Mohammed                   Is there anything else may I assist you?           01:52 AM, 30th Aug                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:56 AM, 30th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4797810