Subject: Note Added - [#4762364] Conversation with User
From: Home Centre UAE <[email-masked]>
To: [email-masked]
Date: Sun, 28 Aug 2022 11:38:49 +0000

Hi ,    Mohamed Kassem added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4762364    Subject:  Conversation with User   Requester: User    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear Hussain ,</div>
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<div class="MsoNormal">Kindly call the customer and sort it out , </div>
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<div class="MsoNormal" style="line-height:105%">Best Regards,</div>
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<div class="MsoNormal" style="line-height:105%">Mohamed Kassem</div>
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<div class="MsoNormal" style="line-height:105%">Senior Store Manager \ Al Rai - Kuwait</div>
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<div class="MsoNormal" style="line-height:105%">M +965 98001748</div>
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<span style="font-size:9.0pt;line-height:105%;color:black">E </span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:9.0pt;line-height:105%;color:#0563C1">[email-masked]</span></a><span style="font-size:9.0pt;line-height:105%;color:black"></span>
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<a href="http://www.homecentre.com/" rel="noreferrer"><span style="font-size:9.0pt;line-height:105%;color:black">homecentre.com</span></a><span style="font-size:9.0pt;line-height:105%;color:#323E4F"></span>
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<a href="../../../Local/Microsoft/Windows/INetCache/Content.Outlook/UW3RPMYE/madhu.docx" rel="noreferrer"><span style="text-decoration:none"><img width="198" height="141" style="width:2.0625in;height:1.4687in" id="_x0000_i1029" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3NTg2NTI1NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.-KT_F2hj9ZBs6i0XUFQIQR-BksMIuI4N-t-oGq3sw2c" data-id="2043375865256" alt="logo"></span></a><span style="color:#323E4F"></span>
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<span style='font-size:9.0pt;line-height:105%;font-family:"Times New Roman",serif;color:black'>FOLLOW US ON</span><span style="color:#323E4F"></span>
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<a href="http://www.facebook.com/Homecentrestores" rel="noreferrer"><span style='font-size:12.0pt;line-height:105%;font-family:"Times New Roman",serif;color:#5D6061;text-decoration:none'><img width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3NTg2NTI1NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.2Eb8rCEiVUOmYwrGJtmSiI5MapF_VSMRomzAnB15zHo" data-id="2043375865257"></span></a><a href="http://www.twitter.com/askhomecentre" rel="noreferrer"><span style='font-size:12.0pt;line-height:105%;font-family:"Times New Roman",serif;color:#5D6061;text-decoration:none'><img width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3NTg2NTI1OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.EgIuijJ2AMh6msuQKaSKg8rGZDSKg6bh7IH03fQ3buY" data-id="2043375865258"></span></a><a href="https://www.youtube.com/user/Homecentrestore" rel="noreferrer"><span style='font-size:12.0pt;line-height:105%;font-family:"Times New Roman",serif;color:#5D6061;text-decoration:none'><img width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3NTg2NTI1OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.2fQDPkGn9Lwy_go1Q44aY7KQjrmOqcd8FcjFfcJ0XnE" data-id="2043375865259"></span></a><a href="https://instagram.com/homecentrestores" rel="noreferrer"><span style='font-size:12.0pt;line-height:105%;font-family:"Times New Roman",serif;color:#5D6061;text-decoration:none'><img width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_6" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3NTg2NTI2MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.QzBM5ZRNkwDzsX7WG7wBhuA2Vix8bRce3fkivAW1Gws" data-id="2043375865260"></span></a><span style="color:#323E4F"></span>
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<div>From: Home Centre UAE &lt;[email-masked]&gt; <br>
<b>Sent:</b> Saturday, August 27, 2022 11:44 PM<br>
<b>To:</b> Mohamed Kassem &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4762364] - Conversation with User</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi Team,<br>
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Kindly any update us on the below, thank you for your help!<br>
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Regards,<br>
M.Murshed</span></div>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Mon, 22 Aug at 7:42 PM
<span class="separator">, Home Centre UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi Team,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Problem Statement:   DAMAGED ITEM</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Store: homecentre al rai, </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Customer name: Amira Delas,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Contact numbers:  97718170 and 60660091</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Email ID:
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Item: Tv unit </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Assistance Required: Damaged Item Received</span></div>
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Issue Description: The customer emailed us informing us that he/she received the item on 22/08/2022  but the item which they received is damaged, customer also provided us with a picture of the damaged item. The photos of the items and the invoice are attached.</span></div>
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​Kindly check and the needful<br>
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Regards,<br>
Samer</span></div>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4762364:1125156</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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