Subject: Note Added - [#4696240] Re: You haven't collected order number 8180185290
From: Home Centre UAE <[email-masked]>
To: [email-masked]
Date: Sat, 27 Aug 2022 17:16:56 +0000

Hi ,    Mohamed Kassem added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4696240    Subject:  Re: You haven't collected order number 8180185290   Requester: H F.F.M    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi Team , </div>
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<div class="MsoNormal">Kindly double check if still not done </div>
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<div class="MsoNormal" style="line-height:105%">Mohamed Kassem</div>
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<div class="MsoNormal" style="line-height:105%">Senior Store Manager \ Al Rai - Kuwait</div>
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<div class="MsoNormal" style="line-height:105%">M +965 98001748</div>
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<span style="font-size:9.0pt;line-height:105%;color:black">E </span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:9.0pt;line-height:105%;color:#0563C1">[email-masked]</span></a><span style="font-size:9.0pt;line-height:105%;color:black"></span>
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<a href="http://www.homecentre.com/" rel="noreferrer"><span style="font-size:9.0pt;line-height:105%;color:black">homecentre.com</span></a><span style="font-size:9.0pt;line-height:105%;color:#323E4F"></span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Homecentre &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, August 15, 2022 12:44 PM<br>
<b>To:</b> Mohamed Kassem &lt;[email-masked]&gt;; Hckmgr Shuwaikh &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Gaurav Kumar &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4696240] - Re: You haven't collected order number 8180185290</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Hi Team,</span></div>
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PLease update us on this </span></div>
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Problem Statement:  c&amp;c discount<br>
Order Date :  Jul 29, 2022<br>
Order ID: 8180185290<br>
Store Code: HomeCentre40039<br>
Tracking ID: 818018529030999991</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Issue Description:</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>1- The customer has visit the store and collect the order and he had asked for the c&amp;c discount for the same day purchase on the same store  but his request
 has been rejected please check and assist us on this </span></div>
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Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Badri</span></div>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Sat, 6 Aug at 3:25 PM
<span class="separator">, Mohamed Kassem &lt;[email-masked]&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Dear Team ,
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Kindly call the customer to sort it out ,
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<div class="MsoNormal" style="line-height:105%">Mohamed Kassem</div>
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<div class="MsoNormal" style="line-height:105%">Senior Store Manager \ Al Rai - Kuwait</div>
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<div class="MsoNormal" style="line-height:105%">M +965 98001748</div>
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<span style="font-size:9.0pt;line-height:105%;color:black">E </span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:9.0pt;line-height:105%;color:#0563C1">[email-masked]</span></a>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>From: Homecentre &lt;[email-masked]&gt;
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<b>Sent:</b> Saturday, August 06, 2022 8:48 AM<br>
<b>To:</b> Mohamed Kassem &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4696240] - Re: You haven't collected order number 8180185290</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi Team,<br>
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Problem Statement: status update C&amp;C<br>
Order Date :  Jul 29, 2022<br>
Order ID: 8180185290<br>
Store Code: HomeCentre40039<br>
Tracking ID: 818018529030999991</span></div>
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Issue Description:</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>1- As per hybris the status ready to pick up , can you please update the order
<span style="color:black">statue</span> as picked as the customer has already collect the order </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>2- The customer has visit the store and collect the order and he had asked for the c&amp;c discount for the same day purchase on the same store  but his request has been rejected
 please check and assist us on this </span></div>
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Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Elbadri</span></div>
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
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