Subject: Ticket Assigned - Conversation with hei-dee
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 26 Aug 2022 20:31:03 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hei-dee hei-dee                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hei-dee Bot:  Hi Hei-dee ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  shoemartae Bot:  Please enter your order number to continue Customer:  9583779650 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0509704478            12:25 AM, 27th Aug                   Mohammed                    Hi Hei-Dee, thank you for contacting us. I'm Mohammed .I will be happy to help you.           12:26 AM, 27th Aug                   Mohammed                   We would like to inform you that your payment for the order 9583779650 was not successful in the first attempt as the payment was not authorised by the bank however in the second attempt the payment went through successfully with order number 9583781131.  Please note when the transaction is not authorized, we are unable to capture the amount and the transaction amount is blocked by the card issuing bank which is then reversed back to your account.           12:26 AM, 27th Aug                   Mohammed                   Order placed successfully 9583781131           12:27 AM, 27th Aug                   Mohammed                   Is there anything else may I assist you?           12:27 AM, 27th Aug                     hei-dee                    Hi Mohamed, i just want to confirm if my order is succesful or not           12:28 AM, 27th Aug                   Mohammed                   Order placed successfully 9583781131           12:28 AM, 27th Aug                     hei-dee                    thank you,  i will ignore the email that has been sent to me that my order was not processed           12:29 AM, 27th Aug                   Mohammed                   Yes please           12:30 AM, 27th Aug                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:30 AM, 27th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4781701