Subject: Ticket Assigned - Conversation with vipin kolliyodi
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 25 Aug 2022 23:27:55 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with vipin kolliyodi vipin kolliyodi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  vipin kolliyodi Bot:  Hi Vipin Kolliyodi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  shoemartbh Bot:  Please enter your order number to continue Customer:  7383676586 Bot:    Your order status is  : Verifying payment   If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097338729862            03:21 AM, 26th Aug                   Mohammed                    Hi Vipin, thank you for contacting us. I'm Mohammed .I will be happy to help you.           03:23 AM, 26th Aug                   Mohammed                   We would like to inform you that your payment for the order 7383676586 was not successful in the first attempt as the payment was not authorised by the bank however in the second attempt the payment went through successfully with order number 7383677998.  Please note when the transaction is not authorized, we are unable to capture the amount and the transaction amount is blocked by the card issuing bank which is then reversed back to your account.           03:24 AM, 26th Aug                   Mohammed                   Order confirmed 7383677998           03:24 AM, 26th Aug                   Mohammed                   Is there anything else may I assist you?           03:24 AM, 26th Aug                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:27 AM, 26th Aug                     vipin kolliyodi                    Yes... I got confirmation message order number #7383677998.i need only this order. By mistake i placed order twice.. So please cancell the order #7383676586.           03:27 AM, 26th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4778847