Subject: Ticket Assigned - Conversation with laraib
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 25 Aug 2022 21:45:30 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with laraib laraib                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  laraib Bot:  Hi Laraib ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  shoemartae Bot:  Please enter your order number to continue Customer:  9583668661 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0568032420            01:37 AM, 26th Aug                   Mohammed                    Hi Laraib, thank you for contacting us. I'm Mohammed .I will be happy to help you.           01:38 AM, 26th Aug                     laraib                    I received 2 placing order           01:38 AM, 26th Aug                   Mohammed                   Your order will be delivered 208/2022           01:38 AM, 26th Aug                     laraib                    One I placed and the order I didn’t placed but I received the message of order           01:39 AM, 26th Aug                   Mohammed                   We would like to inform you that your payment for the order 9583667519 was not successful in the first attempt as the payment was not authorised by the bank however in the second attempt the payment went through successfully with order number 9583668661.  Please note when the transaction is not authorized, we are unable to capture the amount and the transaction amount is blocked by the card issuing bank which is then reversed back to your account.           01:39 AM, 26th Aug                   Mohammed                   Only one order confirmed 9583668661           01:39 AM, 26th Aug                   Mohammed                   Is there anything else may I assist you?           01:39 AM, 26th Aug                     laraib                    I mean I received two order placing mes           01:39 AM, 26th Aug                     laraib                    9583667519           01:40 AM, 26th Aug                     laraib                    And this           01:40 AM, 26th Aug                   Mohammed                   9583667519 this order canceled(not confirmed).           01:42 AM, 26th Aug                   Mohammed                   Is there anything else may I assist you?           01:42 AM, 26th Aug                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:45 AM, 26th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4778739