Subject: Ticket Assigned - Conversation with salem
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 25 Aug 2022 18:54:22 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with salem salem                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  salem Bot:  Hi Salem ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  shoemartae Bot:  Please enter your order number to continue Customer:  8586592531 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  9579999562 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  546845321            10:24 PM, 25th Aug                     salem                    ?           10:25 PM, 25th Aug                   Mohammed                   Hi Salem, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           10:26 PM, 25th Aug                     salem                    So           10:27 PM, 25th Aug                   Mohammed                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           10:27 PM, 25th Aug                     salem                    ?           10:27 PM, 25th Aug                   Mohammed                   Do you have any another inquiry   can   i help  you  with ?           10:29 PM, 25th Aug                     salem                    ??           10:29 PM, 25th Aug                     salem                    are you idiots ?           10:30 PM, 25th Aug                     salem                    where is the answer for my issue?           10:30 PM, 25th Aug                   Mohammed                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           10:33 PM, 25th Aug                     salem                    ?           10:33 PM, 25th Aug                   Mohammed                   Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.           10:33 PM, 25th Aug                   Mohammed                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           10:33 PM, 25th Aug                     salem                    not happy           10:35 PM, 25th Aug                   Mohammed                   We sincerely apologize for any inconvenience caused,           10:37 PM, 25th Aug                   Mohammed                   Please contact us again if didn't receive your refund within 3-4 days           10:37 PM, 25th Aug                   Mohammed                   Do you have any another inquiry   can   i help  you  with ?           10:37 PM, 25th Aug                     salem                    hi           10:39 PM, 25th Aug                   Mohammed                   Do you have any another inquiry can i help you with ?           10:41 PM, 25th Aug                     salem                    Hello           10:43 PM, 25th Aug                     salem                    Mohammed           10:43 PM, 25th Aug                     salem                    Where is my refund?           10:43 PM, 25th Aug                   Mohammed                   We sincerely apologize for any inconvenience caused,           10:45 PM, 25th Aug                   Mohammed                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           10:45 PM, 25th Aug                   Mohammed                   We request you to Please contact us again if didn't receive your refund within 3-4 days           10:45 PM, 25th Aug                     salem                    No i need it now           10:45 PM, 25th Aug                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             10:47 PM, 25th Aug                     salem                    For what           10:49 PM, 25th Aug                     salem                    Can you transfer me to your team leader plz           10:49 PM, 25th Aug                   Mohammed                    Hi Salem, thank you for contacting us. I'm Mohammed .I will be happy to help you.           10:51 PM, 25th Aug                   Mohammed                   We sincerely apologize for any inconvenience caused,           10:51 PM, 25th Aug                   Mohammed                   The item already collected and you will receive your refund soon.           10:52 PM, 25th Aug                   Mohammed                   Is there anything else may I assist you?           10:53 PM, 25th Aug                     salem                    Okay           10:53 PM, 25th Aug                     salem                    Thanks           10:53 PM, 25th Aug                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:53 PM, 25th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4778297