Subject: Ticket Assigned - Fw: Please Update This Delivery
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 24 Aug 2022 16:40:01 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Fw: Please Update This Delivery Dear Splash Team, 
Since your customer service team is saying that the delivery of this item is not updated by FODEL,  please find below confirmation from them that they have already updated.  
Regardless 3 days of follow up of the same,  you are giving me the same answer that "delivery is not updated,  we will send an urgent request to concerned department" and it turned out to be not true as per FODEL. 
Please act ASAP and figure me out this issue from your end in order for me to return the item.  
Thanks, Sandun de Silva

Sent from Yahoo Mail on Android 
 
   ----- Forwarded Message ----- From: "FODEL Support UAE" <[email-masked]> To: "Sandun De Silva" <[email-masked]> Cc: "[email-masked]" <[email-masked]> Sent: Wed, Aug 24, 2022 at 4:18 PM Subject: Re: Please Update This Delivery  Dear Sandun,
Thank you for your email.
Please note the status of your shipment is already updated in our system.
Status:
COLLECTED BY CUSTOMER

Thank you & kind regards,

Ritchel Enriquez | Customer Support 

T: +97145571774 | M: +971588372854 | E: [email-masked]

On Wed, Aug 24, 2022 at 3:07 PM Sandun De Silva <[email-masked]> wrote:

Dear Fodel team,  
Please update below item delivery in "Splash" 's system ASAP,  as I am having issues to return/exchange this item from the Splash Store becoz you have not updated the delivery of this item in the system.  
Please take this case as urgent & serious manner and act accordingly. 
ThanksSandun de Silva

Sent from Yahoo Mail on Android 
 
   ----- Forwarded Message ----- From: "Splash Fashions" <[email-masked]> To: "Sandun De Silva" <[email-masked]> Cc:  Sent: Sat, Aug 13, 2022 at 10:37 PM Subject:  Your Click & Collect order is confirmed!    
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|  Your order number is 9582110739  |

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 Your order has been successfully placed.
 
 Hi Sandun De Silva, thanks for shopping with us. 
 For your reference, your order number is 9582110739 
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Here's what happens next:
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Pickup from:
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 AZ Com General Trading - FODEL 
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Address :
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 AZ Com General Trading - FODEL, Inside Aiko Mall, Near Aiko Hypermarket, Dubai Investment Park, Dubai, Dubai, United Arab Emirates 
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Payment Method:

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 Sandun De Silva 
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 Order Details 
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Item
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Description
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Total Price
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|  SPLASH  |
|  Printed Tote Bag with Detachable Strap and Snap Button Closure  |
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| Color: Black |
|  Size: Free Size  |
|  Quantity: 1  |

  |  AED 109  |

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|  Subtotal:  |   AED 109  |
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|  Total  |  AED 114  |
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 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4771915