Subject: Note Added - [#4746033] Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 23 Aug 2022 22:02:12 +0000

Hi ,    Eman Helmy added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4746033    Subject:  Conversation with User   Requester: User    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hello <a id="OWAAMDA3FCC90CCBE4E4A9D8254586A7F567D" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Akshay Berry</span></a>
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<div class="MsoNormal">Apologies for the delay , I will check with our team internally and push delivering this shipment .</div>
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<div class="MsoNormal">Best Regards ,</div>
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<div class="MsoNormal">Eman Helmy  </div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif'>Customer Success Specialist</span></div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#EE3224'>Aramex International LLC, Dubai DLC</span></div>
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<span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif'>Aramex Number 600544000</span><br>
<a href="http://www.aramex.com/" rel="noreferrer"><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:red'>aramex.com</span></a><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif'></span>
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<div>From: Akshay Berry &lt;[email-masked]&gt; <br>
<b>Sent:</b> Tuesday, August 23, 2022 9:55 PM<br>
<b>To:</b> Max &lt;[email-masked]&gt;; Eman Helmy &lt;[email-masked]&gt;; Imran Masih &lt;[email-masked]&gt;; Clifford Rodrigues &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Akramullah Khan &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4746033] - Conversation with User</div>
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<div class="MsoNormal" style="line-height:12.0pt;background:#FFEB9C"><span style="font-size:10.0pt;color:black">External email: avoid to open links or attachments unless sender is known and content is relevant..</span></div>
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<div class="MsoNormal">Hi <a id="OWAAM9FCAF959128A4CF092D4FC0E90D7F9EB" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Eman</span></a>
<a id="OWAAM71A64C004C2D4305BFDFAF0BCF7BE0C8" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Imran</span></a>
<a id="OWAAMBA95937D543C476B828C3775A67FC5BA" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Clifford</span></a>,</div>
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<div class="MsoNormal">Reminder for below delivery.</div>
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<div class="MsoNormal">Order ID: 1682014549</div>
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<div class="MsoNormal">Tracking ID: 42725620092</div>
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<div class="MsoNormal">Address: Al Amarat Al-Nahda area</div>
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<div class="MsoNormal">Mobile: 98527444</div>
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<div class="MsoNormal">Regards,</div>
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<img width="122" height="58" style="width:1.2708in;height:.6041in" id="Picture_x0020_58" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3NDQwODE5NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.RIvfV2bA0kX9hTmtKxFeC9515y46W61epSo5viUDbls" data-id="2043374408194" alt="Logo

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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, August 22, 2022 9:10 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4746033] - Conversation with User</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Kindly any update us on the below, thank you for your help!<br>
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Regards,<br>
M.Murshed</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Fri, 19 Aug at 11:02 AM
<span class="separator">, Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Problem Statement: Late Delivery <br>
Order Date : Aug 13, 2022<br>
Order ID: 1682014549<br>
Tracking ID: 42725620092</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Exp Del Date : 17-08-2022<br>
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Assistance Required: Need Urgent Delivery<br>
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Issue Description: The order was shipped from our side on 8/13/22 8:52 AM  but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis.<br>
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Regards,<br>
Mais.</span></div>
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</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">4746033:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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