Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 23 Aug 2022 09:44:32 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="ltr">
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<div dir="ltr">Dear Support,</div>
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<div dir="ltr">I understand that , but the item not opened at all <span id="ms-outlook-ios-cursor"></span>
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<div dir="ltr">As you can see from the attached photos , the product still sealed but from inside it is broken</div>
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<div dir="ltr">Kindly advise as the product received already damaged from your side </div>
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<div dir="ltr">Thank you</div>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, August 20, 2022 1:55:55 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#4750347] - Returns
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<div style="margin-bottom:0.0001pt"><span rel="tempredactor" dir="ltr">HI Asma,</span></div>
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<div style="margin-bottom:0.0001pt"><span rel="tempredactor" style="font-size:14px">We apologize for the inconvenience caused.</span></div>
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<div><span rel="tempredactor" style="font-size:14px">We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products which explains
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<div><span rel="tempredactor" dir="ltr" style="font-size:14px"> As per the policy, (wet n wild Beauty Color Icon Eyeshadow Palette) products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.</span></div>
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<div><span rel="tempredactor" style="font-size:14px">Once these products have been used and unpacked from their original packaging, it is not possible for the store to resell it again to the customer. </span></div>
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<div><span rel="tempredactor" style="font-size:14px">We thank you for your understanding and cooperation.</span></div>
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<div><span rel="tempredactor" style="font-size:14px">Your friends,</span></div>
<div><span rel="tempredactor" dir="ltr" style="font-size:14px">The Support Team.</span></div>
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Attachments :
1. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2043374102505'>Image.jpeg</a><br />2. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2043374102508'>Image.jpeg</a><br />3. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2043374102511'>Image.jpeg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4750347