Subject: New Reply Received - Wrong order sent
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 23 Aug 2022 09:37:13 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  Wrong order sent  Ticket comment <div dir="auto">Please see attached product ordered and the one received.</div>
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<div dir="auto">Regards</div>
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<div id="composer_signature" dir="auto"><div style="font-size:12px;color:#575757" dir="auto">Sent from my Galaxy</div></div>
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<div>-------- Original message --------</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Splash &lt;[email-masked]&gt; </div>
<div>Date: 23/08/2022  00:02  (GMT+04:00) </div>
<div>To: [email-masked] </div>
<div>Subject: Re: [#4762718] - Wrong order sent </div>
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	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr"><div dir="ltr">
<div><span dir="ltr" style="font-size: 14px" rel="tempredactor">Hi Hania,</span></div>
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<div><span style="font-size: 14px" rel="tempredactor">Thank you for reaching out us.</span></div>
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<div><span style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px' rel="tempredactor"> We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.</span></div>
<div><span style="font-size: 14px" rel="tempredactor"><br></span></div>
<div><span style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px' rel="tempredactor">We would also request you to provide us some snapshots of the wrong item you received.</span></div>
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<div><span style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px' rel="tempredactor"> We look forward to hearing from you.</span></div>
<div><span style="font-size: 14px" rel="tempredactor"><br></span></div>
<div><span style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px' rel="tempredactor"> Please note that this case will be automatically closed if we don't hear from you within 24 hours.</span></div>
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<div><span style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px' rel="tempredactor"> Your friends,</span></div>
<div><span dir="ltr" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px' rel="tempredactor"> The Support Team.</span></div>
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Attachments :
1. <a href='https://helpae.splashfashions.com/helpdesk/attachments/2043374099262'>20220823_133552.jpg</a><br />2. <a href='https://helpae.splashfashions.com/helpdesk/attachments/2043374099267'>20220823_133559.jpg</a><br />3. <a href='https://helpae.splashfashions.com/helpdesk/attachments/2043374099268'>Screenshot_20220823-080454_Splash.jpg</a><br />4. <a href='https://helpae.splashfashions.com/helpdesk/attachments/2043374099269'>Screenshot_20220823-080516_Splash.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4762718