Subject: Note Added - [#4687800] Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 21 Aug 2022 10:05:34 +0000

Hi ,    Kasim | ECOM added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4687800    Subject:  Conversation with User   Requester: Ismael    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#1F4E79'>Dear Team,</span></div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#1F4E79'>Kindly note we trying to contact below customer many time and he not responding till now,</span></div>
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<span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#1F3864'>Regards,</span><span style="color:#1F3864"></span>
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<div class="MsoNormal"><b><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#1F3864;mso-fareast-language:EN-IN'>Kasim Mohammed</span></b></div>
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<span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#1F3864;mso-fareast-language:EN-IN'>Operations </span><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#1F3864'>- Elite Co.</span>
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<span lang="EN-IN" style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#1F3864'> </span><span style="color:#1F3864"><img width="104" height="50" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3MzQyNTM4MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.QE2D-iHlswQoq353Uy8Qq0UQy_bx62vcEoLhhLBEaH0" data-id="2043373425380" alt="cid:[email-masked]"></span><span lang="EN-IN" style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#1F3864'></span>
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<b><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#1F3864;mso-fareast-language:EN-IN'>T  </span></b><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#1F3864;mso-fareast-language:EN-IN'>+968 24 442800</span>
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<b><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#1F3864;mso-fareast-language:EN-IN'>M </span></b><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#1F3864;mso-fareast-language:EN-IN'>+968 96 342995</span>
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<b><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#1F3864'>W </span></b><span style="color:#1F4E79"><a href="https://www.elite-co.com/" target="_blank" rel="noreferrer"><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#1F3864'>elite-co.com</span></a></span><u><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#1F3864'></span></u>
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<b><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#70AD47'>TRUST </span></b><b><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#500050'>| </span></b><b><span lang="EN-IN" style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#5B9BD5'>CUSTOMER CENTRICITY</span></b><b><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#5B9BD5'> </span></b><b><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#500050'>|</span></b><b><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#ED7D31'> INNOVATION </span></b><b><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#500050'>| </span></b><b><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#44546A'>ACTION BIAS </span></b><b><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#500050'>| </span></b><b><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:black'>EXCELLENCE</span></b><u><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#1F3864'></span></u>
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<div>From: Faraz Lohani [mailto:[email-masked]] <br><b>Sent:</b> 21 August, 2022 2:02 PM<br><b>To:</b> Centrepoint; [email-masked]; [email-masked]<br><b>Cc:</b> Escalations Dxbteam<br><b>Subject:</b> RE: [#4687800] - Conversation with User</div>
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<div class="MsoNormal">Hi <a href="mailto:[email-masked]" id="OWAAMA02B04E8972440649C357630E8E65776" rel="noreferrer"><span style="text-decoration:none">@[email-masked]</span></a> <a href="mailto:[email-masked]" id="OWAAMB4217F57B40843E18C0813281EC21800" rel="noreferrer"><span style="text-decoration:none">@[email-masked]</span></a>,</div>
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<div class="MsoNormal">Please update for the collection ASAP:</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order ID: 1679190207<br>Tracking ID: 5031109575</span></div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; <br><b>Sent:</b> Wednesday, August 10, 2022 10:12 AM<br><b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br><b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Subject:</b> Fwd: [#4687800] - Conversation with User</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments! </span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br><strong><span style="font-family:-apple-system">Kindly update us on the below, thank you for your help!</span></strong><b><br></b><br><br>Problem Statement: Late Collection <br>Order Date : Jul 21, 2022<br>Order ID: 1679190207<br>Tracking ID: 5031109575<br>Assistance Required: Need Urgent Collection<br><br>Issue Description: The return request was created on 7/29/22 and till now the item has not collected from the customer so kindly arrange the collection on priority basis.<br><br>Please contact the customer on (96899646505) or (91935903).<br><br>Regards, </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Abdulqader</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system"><br></span><span style='font-size:1.0pt;font-family:"fdtktid","serif";color:white'>4687800:1125156</span><span style="font-size:10.5pt;font-family:-apple-system"> </span>
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