Subject: Ticket Assigned - Conversation with nida zafar
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 21 Aug 2022 00:19:41 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nida zafar nida zafar                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  nida zafar Bot:  Hi Nida Zafar ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  shoemartae Bot:  Please enter your order number to continue Customer:  9583042755 Bot:    Your order status is  : Verifying payment   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0556340082            04:06 AM, 21st Aug                     nida zafar                    Thank you           04:06 AM, 21st Aug                   Mohammed                    Hi Nida, thank you for contacting us. I'm Mohammed .I will be happy to help you.           04:07 AM, 21st Aug                     nida zafar                    For my account order history i can see two same orders. I want to confirm only one order which is the first one           04:07 AM, 21st Aug                     nida zafar                    Pls cancel the second one           04:08 AM, 21st Aug                   Mohammed                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card-issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           04:08 AM, 21st Aug                   Mohammed                   Please note that both order not placed successfully.           04:08 AM, 21st Aug                     nida zafar                    Cancel both the orders please from urside           04:09 AM, 21st Aug                   Mohammed                   You can place the order after some time or using different payment method           04:09 AM, 21st Aug                     nida zafar                    So i can complete the payment           04:09 AM, 21st Aug                     nida zafar                    As i am jot able to complete it now           04:09 AM, 21st Aug                   Mohammed                   We can not place order from our side.           04:09 AM, 21st Aug                     nida zafar                    Yes i am jot saying to place it.           04:09 AM, 21st Aug                     nida zafar                    I am asking you to cancel both of them pls           04:10 AM, 21st Aug                     nida zafar                    So i can place new and do the payment           04:10 AM, 21st Aug                     nida zafar                    As it was not completed from my side           04:10 AM, 21st Aug                     nida zafar                    But it is showing in the order history and the shukaran  points have also being used so please cancel it from ur end thank you           04:11 AM, 21st Aug                   Mohammed                   We want to inform you that both order cancelled           04:12 AM, 21st Aug                     nida zafar                    Hello are you there ?           04:13 AM, 21st Aug                   Mohammed                   And shukaran point will be refunded to you account           04:13 AM, 21st Aug                   Mohammed                   We request you to allow us some time           04:13 AM, 21st Aug                   Mohammed                   Please note that shukaran point refunded to your account again           04:14 AM, 21st Aug                   Mohammed                   Is there anything else may I assist you?           04:14 AM, 21st Aug                     nida zafar                    Ok pls reverse my shukaran points also           04:15 AM, 21st Aug                     nida zafar                    It will be returned or not           04:15 AM, 21st Aug                     nida zafar                    ?           04:16 AM, 21st Aug                   Mohammed                   shukarn point reverse to your account           04:16 AM, 21st Aug                     nida zafar                    I can’t see them           04:17 AM, 21st Aug                   Mohammed                   Is there anything else may I assist you?           04:17 AM, 21st Aug                     nida zafar                    Anyways i shall wait till tomorrow           04:17 AM, 21st Aug                   Mohammed                   Please refresh your account as the amount already reversed to your account           04:18 AM, 21st Aug                   Mohammed                   Is there anything else may I assist you?           04:18 AM, 21st Aug                     nida zafar                    Ok thank you i will check again           04:18 AM, 21st Aug                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:18 AM, 21st Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4755440