Subject: Ticket Assigned - Conversation with asma
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 20 Aug 2022 18:36:35 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with asma asma                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  asma Bot:  Hi Asma ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0529851261            10:26 PM, 20th Aug                     asma                    Ok           10:27 PM, 20th Aug                     asma                    Waiting           10:30 PM, 20th Aug                   Mohammed                    Hi Asma, thank you for contacting us. I'm Mohammed .I will be happy to help you.           10:30 PM, 20th Aug                   Mohammed                   We would like to inform you that we have processed the refund of amount 45 AED as a refund voucher which you can use it on your next purchase with us. The voucher code you need to apply in promo code section at checkout is 18888822271713217617. *Terms and conditions apply   * Terms and conditions: 1. This voucher code is valid till 6 Months 2. Voucher is only valid on www.Centrepoint.com 3. The voucher code can only be used once, on a single transaction – per head/credit card/registration.             10:32 PM, 20th Aug                   Mohammed                   Is there anything else may I assist you?           10:32 PM, 20th Aug                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:36 PM, 20th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4754859