Subject: Ticket Assigned - Conversation with sadaf
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 19 Aug 2022 21:10:51 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sadaf sadaf                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  is any1 there??? Bot:  Please enter your name Customer:  sadaf Bot:  Hi Sadaf ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  shoemartae Bot:  Please enter your order number to continue Customer:  9582896495 Bot:    Your order status is  : Verifying payment   If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0509701920            01:00 AM, 20th Aug                     sadaf                    How to cancel an order           01:00 AM, 20th Aug                   Mohammed                    Hi Sadaf, thank you for contacting us. I'm Mohammed .I will be happy to help you.           01:00 AM, 20th Aug                     sadaf                    9582896495           01:01 AM, 20th Aug                     sadaf                    Its my order number           01:01 AM, 20th Aug                     sadaf                    Can u tell its confirmed or not           01:01 AM, 20th Aug                   Mohammed                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card-issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           01:01 AM, 20th Aug                   Mohammed                   Is there anything else may I assist you?           01:02 AM, 20th Aug                     sadaf                    It meanz my order is not confirmed           01:02 AM, 20th Aug                   Mohammed                   Yes it is  not confirmed           01:02 AM, 20th Aug                     sadaf                    How can i cancel the order           01:03 AM, 20th Aug                     sadaf                    Cz it is shown on order history           01:03 AM, 20th Aug                   Mohammed                   The order not placed successfully           01:04 AM, 20th Aug                   Mohammed                   You can consider it as cancelled order.           01:04 AM, 20th Aug                   Mohammed                   Is there anything else may I assist you?           01:04 AM, 20th Aug                     sadaf                    But they said it will verify after 1 hour           01:04 AM, 20th Aug                     sadaf                    And if i place again oder thn no payment wil deduct from my acount           01:05 AM, 20th Aug                   Mohammed                   Do you receive any massage regarding to that           01:05 AM, 20th Aug                     sadaf                    Yes           01:05 AM, 20th Aug                     sadaf                    Your payment for order 9582896495 is being processed, and it may take up to an hour. We'll notify you when your order is confirmed.           01:06 AM, 20th Aug                   Mohammed                   Please wait till the order confirmed           01:06 AM, 20th Aug                     sadaf                    Ok           01:06 AM, 20th Aug                   Mohammed                   As some time the payment take time to be confirmed           01:06 AM, 20th Aug                     sadaf                    I want to shop on sale           01:06 AM, 20th Aug                     sadaf                    And sale is for few hours only           01:06 AM, 20th Aug                   Mohammed                   You can place an order again now and if the order confirmed 2 times you can cancel on of the order.           01:07 AM, 20th Aug                     sadaf                    How can i cancel this order so that i place new           01:08 AM, 20th Aug                   Mohammed                   And please give me the permission to cancel the order if the order place 2 times           01:08 AM, 20th Aug                     sadaf                    Plz cancel my this order           01:08 AM, 20th Aug                     sadaf                    I wil place new           01:08 AM, 20th Aug                   Mohammed                   The order which you place now not placed successfully           01:08 AM, 20th Aug                   Mohammed                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card-issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           01:09 AM, 20th Aug                     sadaf                    Ok           01:09 AM, 20th Aug                   Mohammed                   Is there anything else may I assist you?           01:09 AM, 20th Aug                     sadaf                    No thnx           01:09 AM, 20th Aug                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:09 AM, 20th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4751248