Subject: Note Added - [#4745926] ORDER NUMBER 9582553273 - wrong item delivered
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 19 Aug 2022 07:12:06 +0000

Hi ,    Varun Sharma added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4745926    Subject:  ORDER NUMBER 9582553273 - wrong item delivered   Requester: fahad jasim    Note Content:   <div class="WordSection1">
<div class="MsoNormal">
<a id="OWAAM63E2EE3EB7CD42308583ECB742142443" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Abhishek Sailani</span></a> FYA</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Best</div>
<div></div>
<div></div>
<div class="MsoNormal">Varun</div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal"><b></b></div>
</div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Thursday, August 18, 2022 11:28 PM<br>
<b>To:</b> Varun Sharma &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4745926] - ORDER NUMBER 9582553273 - wrong item delivered</div>
<div></div>
<div></div>

<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
</span></i></b><span style="color:indianred"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order ID: 9582553273<br>
Tracking ID: FP081722001847</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Problem Statement: ​Wrong item received</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Issue Description:Customer receive different item .Kindly check and do the needful. </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">PFA for wrong item delivered </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thank you for your help!<br>
<br>
Regards,<br>
M.Murshed</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system">On Thu, 18 Aug at 3:12 PM
<span class="separator">, fahad jasim &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
</span></span><span class="separator"></span>
</div>
<div></div>
<div></div>
<div>
<div class="MsoNormal">
<span style="font-size:12.0pt;color:black">Dear Splash,</span><span style="font-size:12.0pt;color:black"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:12.0pt;color:black"></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:12.0pt;color:black">My order for 3 pyjamas was delivered 30 minutes ago. To my surprise one of the pyjamas was different from the one i ordered both in color and design. The item in question was previously opened
 and was hastily repacked and came without a hanger unlike the other two which were brand new.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:12.0pt;color:black"></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:12.0pt;color:black">I have attached a photo of the nos. (3) items. The white buttoned pyjama on top is the one I DIDN'T ORDER.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:12.0pt;color:black"></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:12.0pt;color:black">If you go back to my order you will see that it is totally different from the picture of the one i actually ordered.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:12.0pt;color:black"></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:12.0pt;color:black">Please do the needful to take this item back and send the one i actually ordered. I hope the procedure will be easy.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:12.0pt;color:black"></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:12.0pt;color:black">Regards,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:12.0pt;color:black"></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:12.0pt;color:black"></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:12.0pt;color:black">Fahad Jasim</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:12.0pt;color:black">050-9387359</span></div>
<div></div>
<div></div>
</div>
</blockquote>
</div>
</div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">4745926:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
</span>
</div>
<div></div>
<div></div>
</div>
</div>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
</blockquote></div>

Attachments :
1. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2043372962630'>Image.jpeg</a>