Subject: Ticket Assigned - Conversation with nafsina
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 15 Aug 2022 21:28:52 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nafsina nafsina                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  nafsina Bot:  Hi Nafsina ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0565324440            12:49 AM, 16th Aug                     nafsina                    Okay thank you           12:49 AM, 16th Aug                   Mohammed                    Hi Nafsina, thank you for contacting us. I'm Mohammed .I will be happy to help you.           12:50 AM, 16th Aug                     nafsina                    Hai i have orderd a jeans today           12:50 AM, 16th Aug                   Mohammed                   Do you want to return the item?           12:51 AM, 16th Aug                     nafsina                    Since my account is somehow  automatically  logged out and i forgot the password           12:51 AM, 16th Aug                     nafsina                    And tried recovering but it didnt worked           12:51 AM, 16th Aug                     nafsina                    Since i want to order it urgently i orderd through guest account           12:52 AM, 16th Aug                     nafsina                    I went for click and collect and got the product today itself           12:52 AM, 16th Aug                     nafsina                    But its not the one which i have orderd and i want to return it           12:53 AM, 16th Aug                     nafsina                    But cant find the return option           12:53 AM, 16th Aug                     nafsina                    And i am leaving for a vacation thursday and i want the pant urgently           12:54 AM, 16th Aug                     nafsina                    Hello mohamed are you there?           12:55 AM, 16th Aug                   Mohammed                    ​ We would also request you to provide us some snapshots of the wrong item you received.           12:55 AM, 16th Aug                     nafsina                    Like the product i got           12:55 AM, 16th Aug                   Mohammed                   Please provide us a snapshots of the wrong item you received.           12:57 AM, 16th Aug                     nafsina                             12:58 AM, 16th Aug                     nafsina                             12:58 AM, 16th Aug                     nafsina                    I think i orderd this one           12:58 AM, 16th Aug                     nafsina                             12:59 AM, 16th Aug                   Mohammed                   We are truly sorry to hear that you wish to exchange the items due to a wrong item recived issue however, we do not have an exchange option available online at this time.           12:59 AM, 16th Aug                   Mohammed                   Can we create a return request for you.           01:00 AM, 16th Aug                     nafsina                    But why?           01:00 AM, 16th Aug                     nafsina                    Okay i will return it           01:00 AM, 16th Aug                   Mohammed                   We are sorry to hear that you receive a different item           01:02 AM, 16th Aug                   Mohammed                   Would you like to return the item?           01:02 AM, 16th Aug                     nafsina                    Yes i want to return           01:03 AM, 16th Aug                   Mohammed                   You must have received an email notification from us containing a link. We request you to please click on that link and fill your address and contact details.  Once you have done that please simply reply to this email and let us know along with your full address and contact number so that we can arrange the collection for you on priority.           01:04 AM, 16th Aug                     nafsina                    I collected it from the store           01:04 AM, 16th Aug                     nafsina                    Ok           01:05 AM, 16th Aug                     nafsina                    I cant find any mail           01:06 AM, 16th Aug                     nafsina                    Yes i got           01:07 AM, 16th Aug                   Mohammed                   Do you receive the email?           01:10 AM, 16th Aug                     nafsina                             01:11 AM, 16th Aug                     nafsina                    It is showing like this           01:11 AM, 16th Aug                     nafsina                    It is not loadingg           01:12 AM, 16th Aug                     nafsina                    Hello?           01:14 AM, 16th Aug                   Mohammed                   Please check your net work           01:15 AM, 16th Aug                     nafsina                    Nithing wrong with network           01:18 AM, 16th Aug                     nafsina                    That link is not loading           01:18 AM, 16th Aug                     nafsina                    I will text you my location           01:18 AM, 16th Aug                     nafsina                    I got it from bin daher center, cebtrepoint ras al kahimah           01:19 AM, 16th Aug                     nafsina                    Through Click and collect option           01:19 AM, 16th Aug                     nafsina                    Hellllooooo           01:21 AM, 16th Aug                   Mohammed                   Please wait a minute i will send the link again           01:21 AM, 16th Aug                     nafsina                    Ok           01:21 AM, 16th Aug                   Mohammed                   I send you the link again           01:24 AM, 16th Aug                   Mohammed                   You must have received an email notification from us containing a link. We request you to please click on that link and fill your address and contact details.  Once you have done that please simply reply to this email and let us know along with your full address and contact number so that we can arrange the collection for you on priority.           01:26 AM, 16th Aug                   Mohammed                   Is there anything else may I assist you?           01:26 AM, 16th Aug                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:28 AM, 16th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4735521