Subject: Ticket Assigned - Conversation with iffath
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 15 Aug 2022 20:25:11 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with iffath iffath                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  iffath Bot:  Hi Iffath ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0503928991            12:14 AM, 16th Aug                     iffath                    Sure           12:14 AM, 16th Aug                   Mohammed                    Hi Iffath, thank you for contacting us. I'm Mohammed .I will be happy to help you.           12:15 AM, 16th Aug                     iffath                    Hi j           12:15 AM, 16th Aug                     iffath                    I received my order today and I didn't like a tshirt and I would like to replace it with another one?           12:16 AM, 16th Aug                     iffath                    How can I do that?           12:16 AM, 16th Aug                   Mohammed                   In the meantime, an exchange is not available at www.max.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any max store across the UAE.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any max store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           12:16 AM, 16th Aug                     iffath                    How does the return works if I had used tabby?           12:17 AM, 16th Aug                   Mohammed                   We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time. You can return the item.           12:17 AM, 16th Aug                     iffath                    How does the refund work because I have done the payment using tabby           12:18 AM, 16th Aug                   Mohammed                   The refund will be process to original payment method           12:20 AM, 16th Aug                   Mohammed                   Is there anything else may I assist you?           12:22 AM, 16th Aug                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:24 AM, 16th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4735416