Subject: Note Added - [#4721184] NEED ESCALATION
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 14 Aug 2022 04:49:44 +0000

Hi ,    Kasim | ECOM added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4721184    Subject:  NEED ESCALATION   Requester: اسماء اليافعي    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#1F4E79'>Dear Team,</span></div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#1F4E79'>It will be collect by today.</span></div>
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<span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#1F3864'>Regards,</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F3864'></span>
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<div class="MsoNormal"><b><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#1F3864;mso-fareast-language:EN-IN'>Kasim Mohammed</span></b></div>
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<span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#1F3864;mso-fareast-language:EN-IN'>Operations </span><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#1F3864'>- Elite Co.</span>
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<span lang="EN-IN" style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#1F3864'> </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F3864'><img width="104" height="50" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3MTA0MjI3NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.U3jOHE1gU8hqoNBKOmGFUBLECSswJjvNr6juqcr5G_s" data-id="2043371042275" alt="cid:[email-masked]"></span><span lang="EN-IN" style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#1F3864'></span>
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<b><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#1F3864;mso-fareast-language:EN-IN'>T  </span></b><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#1F3864;mso-fareast-language:EN-IN'>+968 24 442800</span>
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<b><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#1F3864;mso-fareast-language:EN-IN'>M </span></b><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#1F3864;mso-fareast-language:EN-IN'>+968 96 342995</span>
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<b><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#1F3864'>W </span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F4E79'><a href="https://www.elite-co.com/" target="_blank" rel="noreferrer"><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#1F3864'>elite-co.com</span></a></span><u><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#1F3864'></span></u>
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<b><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#70AD47'>TRUST </span></b><b><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#500050'>| </span></b><b><span lang="EN-IN" style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#5B9BD5'>CUSTOMER CENTRICITY</span></b><b><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#5B9BD5'> </span></b><b><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#500050'>|</span></b><b><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#ED7D31'> INNOVATION </span></b><b><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#500050'>| </span></b><b><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#44546A'>ACTION BIAS </span></b><b><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#500050'>| </span></b><b><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:black'>EXCELLENCE</span></b><u><span style='font-size:9.0pt;font-family:"Verdana","sans-serif";color:#1F3864'></span></u>
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<span lang="EN-IN" style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:#868686;mso-fareast-language:EN-IN'>The information in this message is confidential and is restricted only for the individual(s) copied above.</span><span lang="EN-IN" style='font-family:"Calibri","sans-serif";color:black;mso-fareast-language:EN-IN'></span>
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<span lang="EN-IN" style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:#868686;mso-fareast-language:EN-IN'>If you are not the intended recipient, you are hereby notified that any use of this message or attachment(s) is strictly prohibited.</span><span lang="EN-IN" style='font-family:"Verdana","sans-serif";color:black;mso-fareast-language:EN-IN'></span>
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<div>From:<span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> Max [mailto:[email-masked]] <br><b>Sent:</b> 12 August, 2022 12:41 PM<br><b>To:</b> [email-masked]; [email-masked]<br><b>Cc:</b> [email-masked]; [email-masked]<br><b>Subject:</b> Fwd: [#4721184] - NEED ESCALATION</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br><br>Problem Statement: Collection Follow Up<br>Order Date: Jul 27, 2022<br>Order ID: 1679856328<br>Tracking ID: 5031114373</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Item ID: 164391174 - 164291999</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"><br>Issue Description: The return request was created on 8/5/22 and the customer confirmed collection from his side as well as per the hybris status the items have not been collected yet However please confirm that and if so arrange to deliver to the warehouse ASAP<br><br>Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Sohaib</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system"><br></span><span style="font-size:1.0pt;font-family:fdtktid;color:white">4721184:1125156</span><span style="font-size:10.5pt;font-family:-apple-system"> </span>
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