Subject: Ticket Assigned - Conversation with syed rasheed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 13 Aug 2022 22:08:35 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with syed rasheed syed rasheed                    Bot:  Hi again! Bot:  Please enter your name Customer:  9581841543 Bot:  Please enter your name Customer:  syed rasheed Bot:  Hi Syed Rasheed ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0527906461            01:55 AM, 14th Aug                   Mohammed                    Hi Syed, thank you for contacting us. I'm Mohammed .I will be happy to help you.           01:55 AM, 14th Aug                     syed rasheed                    Hello Mohammed           01:56 AM, 14th Aug                     syed rasheed                    I would like to return 2 items           01:56 AM, 14th Aug                     syed rasheed                    From my order 9581841543           01:56 AM, 14th Aug                   Mohammed                   You can retrieve products within 14 days through one of the following options:  1- You can book an appointment to receive the returned product online by logging in to your account and going to the order book, then click on "order number" from this page (https://www.max.com/), and choose the products you want to return. 2- You can visit the nearest branch (max) and return the product to the branch. 3- You can provide us with the full product name and order number in order to create a return request from us.           01:58 AM, 14th Aug                   Mohammed                   Please provide us with the full product name and order number in order to create a return request from us.           01:59 AM, 14th Aug                   Mohammed                   Hi Syed, I'm not getting a response from you. Are we still connected?           02:01 AM, 14th Aug                   Mohammed                   Hi Syed, I have not received a response from you still, please confirm if we are still connected?           02:04 AM, 14th Aug                     syed rasheed                    Hello Mohammed           02:04 AM, 14th Aug                     syed rasheed                    Textured T-shirt with Round Neck and Short Sleeves Color: White Size: XL Quantity: 1           02:04 AM, 14th Aug                   Mohammed                   Hi Syed Rasheed           02:05 AM, 14th Aug                   Mohammed                   Only one item?           02:05 AM, 14th Aug                     syed rasheed                    MAX Printed Tiered Midi Dress with Crew Neck and 3/4 Sleeves Color: Multicolour Size: L Quantity: 1           02:05 AM, 14th Aug                     syed rasheed                    These are the 2 items           02:05 AM, 14th Aug                   Mohammed                   Return request created           02:07 AM, 14th Aug                   Mohammed                   Is there anything else may I assist you?           02:07 AM, 14th Aug                     syed rasheed                    That’s all for now           02:07 AM, 14th Aug                     syed rasheed                    Thank you           02:07 AM, 14th Aug                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:08 AM, 14th Aug                     syed rasheed                    You too           02:08 AM, 14th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4727173