Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 13 Aug 2022 22:00:37 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4682121361 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97470568798            01:53 AM, 14th Aug                     hi                    Hellooooo           01:55 AM, 14th Aug                   Mohammed                    Hi ,Dear customer, thank you for contacting us. I'm Mohammed .I will be happy to help you.           01:55 AM, 14th Aug                     hi                    I had placed an order sometime back           01:55 AM, 14th Aug                     hi                    Payment was successful           01:56 AM, 14th Aug                     hi                    Now it shows payment is not successful and asked to retry           01:56 AM, 14th Aug                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:56 AM, 14th Aug                     hi                    Please let me know how can I retry           01:56 AM, 14th Aug                   Mohammed                   We would like to inform you that your payment for the order 4682121361 was not successful in the first attempt as the payment was not authorised by the bank however in the second attempt the payment went through successfully with order number 4682121439.  Please note when the transaction is not authorized, we are unable to capture the amount and the transaction amount is blocked by the card issuing bank which is then reversed back to your account.           01:57 AM, 14th Aug                   Mohammed                   Is there anything else may I assist you?           01:57 AM, 14th Aug                     hi                    Okay, so please confirm if the payment is successful?           01:58 AM, 14th Aug                     hi                    Tomorrow they will deliver it. Right ?           01:59 AM, 14th Aug                   Mohammed                   Yes the payment recived from your side           01:59 AM, 14th Aug                   Mohammed                   The order will be delivered with in 24 hours           01:59 AM, 14th Aug                   Mohammed                   Is there anything else may I assist you?           01:59 AM, 14th Aug                     hi                    Thanks for confirming           01:59 AM, 14th Aug                     hi                    No , nothing else. Thank you           02:00 AM, 14th Aug                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:00 AM, 14th Aug                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day.           02:00 AM, 14th Aug                     hi                    You too           02:00 AM, 14th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4727163