Subject: Ticket Assigned - Conversation with narjis
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 13 Aug 2022 17:26:34 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with narjis narjis                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  narjis Bot:  Hi Narjis ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96597194197            09:11 PM, 13th Aug                   Mohammed                    Hi Narjis, thank you for contacting us. I'm Mohammed .I will be happy to help you.           09:12 PM, 13th Aug                     narjis                    I ordered shoe size 38 but it is not fitting me can I exchange it with 39size           09:13 PM, 13th Aug                   Mohammed                   We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time.           09:13 PM, 13th Aug                     narjis                    What I can do now I love the shoe design           09:14 PM, 13th Aug                   Mohammed                   In the meantime, an exchange is not available at www.max.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (,ax) store across the Kuwait.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any max store in the Kuwait.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           09:14 PM, 13th Aug                     narjis                    Can it be done on line or by delivery           09:15 PM, 13th Aug                   Mohammed                   We can create a return request for you and our courier team will contact you with in 3-5 working days to receive the item.           09:18 PM, 13th Aug                   Mohammed                   Hi Narjis, I'm not getting a response from you. Are we still connected?           09:21 PM, 13th Aug                   Mohammed                   Hi Narjis, I have not received a response from you still, please confirm if we are still connected?           09:23 PM, 13th Aug                   Mohammed                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           09:25 PM, 13th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4726528