Subject: New Reply Received - Returns
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 08 Aug 2022 13:05:13 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  Returns  Ticket comment <div>
<div dir="auto" style="font-size:1rem;word-spacing:1px;color:rgb(49,49,49)">Hello,</div>
<div dir="auto" style="word-spacing:1px;color:rgb(49,49,49)"><br></div>
<div dir="auto" style="font-size:1rem;word-spacing:1px;color:rgb(49,49,49)"><div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM2ODkxNTY4MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.C62YJPV7ZHeXxYMx2nRZSXn-ZO1SJDb4m1MdBoi9eM8" data-id="2043368915682" style="max-width: 100%"></div></div>
<div dir="auto" style="font-size:1rem;word-spacing:1px;color:rgb(49,49,49)">Hello,</div>
<div dir="auto" style="word-spacing:1px;color:rgb(49,49,49)"><br></div>
<div dir="auto" style="font-size:1rem;word-spacing:1px;color:rgb(49,49,49)">For the order no.9575049841</div>
<div dir="auto" style="font-size:1rem;word-spacing:1px;color:rgb(49,49,49)">I have returned all the product except sustainable striped crew neck tshirt with long sleeves green </div>
<div dir="auto" style="font-size:1rem;word-spacing:1px;color:rgb(49,49,49)">Your delivery agent came for pick up and after he picked </div>
<div dir="auto" style="font-size:1rem;word-spacing:1px;color:rgb(49,49,49)">I did not receive any sms regarding product collection nor it is updated on splash app in my phone </div>
<div dir="auto" style="font-size:1rem;word-spacing:1px;color:rgb(49,49,49)">After few days when I check the status I came to know that it is being fraud done by a delivery agent who collected my product </div>
<div dir="auto" style="font-size:1rem;word-spacing:1px;color:rgb(49,49,49)">Just because he did not updated anything in the system </div>
<div dir="auto" style="font-size:1rem;word-spacing:1px;color:rgb(49,49,49)">That is why my refund got stuck and now m facing an issue and struggling for such item.</div>
<div dir="auto" style="font-size:1rem;word-spacing:1px;color:rgb(49,49,49)">Please take strict action and refund either my product or money back.</div>
<div dir="auto" style="font-size:1rem;word-spacing:1px;color:rgb(49,49,49)">I placed trust on delivery person </div>
<div dir="auto" style="font-size:1rem;word-spacing:1px;color:rgb(49,49,49)">And returned my product </div>
<div dir="auto" style="font-size:1rem;word-spacing:1px;color:rgb(49,49,49)">
<span style="font-size:1rem">Now I am struggling for my money. I did not expected such things from splash. Looking for resolution. </span>have returned iconic embroidered kaftan with v-neck and tie up belt </div>
<div dir="auto" style="font-size:1rem;word-spacing:1px;color:rgb(49,49,49)">Your delivery agent came for pick up and after he picked </div>
<div dir="auto" style="font-size:1rem;word-spacing:1px;color:rgb(49,49,49)">I did not receive any sms regarding product collection nor it is updated on splash app in my phone </div>
<div dir="auto" style="font-size:1rem;word-spacing:1px;color:rgb(49,49,49)">After few days when I check the status I came to know that it is being fraud done by a delivery agent who collected my product </div>
<div dir="auto" style="font-size:1rem;word-spacing:1px;color:rgb(49,49,49)">Just because he did not updated anything in the system </div>
<div dir="auto" style="font-size:1rem;word-spacing:1px;color:rgb(49,49,49)">That is why my refund got stuck and now m facing an issue and struggling for such item.</div>
<div dir="auto" style="font-size:1rem;word-spacing:1px;color:rgb(49,49,49)">Please take strict action and refund either my product or money back.</div>
<div dir="auto" style="font-size:1rem;word-spacing:1px;color:rgb(49,49,49)">I placed trust on delivery person </div>
<div dir="auto" style="font-size:1rem;word-spacing:1px;color:rgb(49,49,49)">And returned my product </div>
<div dir="auto" style="font-size:1rem;word-spacing:1px;color:rgb(49,49,49)">Now I am struggling for my money. I did not expected such things from splash. Looking for resolution.</div>
<div dir="auto" style="font-size:1rem;word-spacing:1px;color:rgb(49,49,49)">Also I have cctv footage to prove the same and I will complaint police regarding this fraud.</div>
<div dir="auto" style="font-size:1rem;word-spacing:1px;color:rgb(49,49,49)"><br></div>
<div dir="auto" style="font-size:1rem;word-spacing:1px;color:rgb(49,49,49)"><br></div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, 3 Aug 2022 at 2:00 AM Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>HI Pooja, <br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br> <br>We sincerely apologize for any inconvenience caused to you.</div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br></div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>With reference to order number 9575511118, We would like to inform you that we have processed the refund of amount 59 AED on 6/30/22 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br></div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>With reference to order number 9575049841, We would like to inform you that we have processed the refund of amount 74 AED on 03/07/2022 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br></div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>With reference to order number 9573715288, We would like to inform you that we have processed the refund of amount 233+59+109 AED on 17/06/2022 and 19/06/2022 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.</div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br></div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.</div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br></div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Your Friends,</div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>The Support Team</div>
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</div></blockquote>-- <br><div dir="ltr" class="gmail_signature">Thanks and Regards,<br><br>CA Pooja Shah <br>Mob : +971 505234612<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4673793