Subject: Note Added - [#4682969] Damaged Piece
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 08 Aug 2022 06:34:28 +0000

Hi ,    Ritesh Sharma added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4682969    Subject:  Damaged Piece   Requester: KRISHNANUNNI CHARTHAMKUDATH    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAM5E2E429DED4F4A119D003ADD24849961" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Nitish Pandey</span></a>
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<div class="MsoNormal">Could you check this ?</div>
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<div class="MsoNormal">Thanks and Regards,</div>
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<div class="MsoNormal"><a href="Centrepointstores.com" rel="noreferrer"><span style="color:blue;text-decoration:none"><img width="623" height="239" style="width:6.493in;height:2.493in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM2ODc1NTI2NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Y4iKHilNzAqjVxcsPdAgirtKFzFLzuy9a-dU5BISFx4" data-id="2043368755264"></span></a></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Ritesh Sharma <br>
<b>Sent:</b> Friday, August 5, 2022 3:41 PM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;; Nitish Pandey &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4682969] - Damaged Piece</div>
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<div class="MsoNormal">+ <a id="OWAAM6CFFDD23DBF549D0A59BA66291DE5944" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Nitish Pandey</span></a>
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<div class="MsoNormal">Thanks and Regards,</div>
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<div class="MsoNormal"><a href="Centrepointstores.com" rel="noreferrer"><span style="color:blue;text-decoration:none"><img width="623" height="239" style="width:6.4861in;height:2.493in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM2ODc1NTI2NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Y4iKHilNzAqjVxcsPdAgirtKFzFLzuy9a-dU5BISFx4" data-id="2043368755264"></span></a></div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, August 5, 2022 2:27 AM<br>
<b>To:</b> Ritesh Sharma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4682969] - Damaged Piece</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement: Return approval<br>
Order Date :Aug 1, 2022<br>
Order ID: 9580510259<br>
Tracking ID: FP080122001873<br>
Order value: AED 178.00</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Item Id:163799981 - - Vikusha Black Silicone Strap Smart Watch - V20<br>
Assistance Required: Return approval<br>
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Issue Description: As per the customer he/she recived used item. <br>
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Case history: The customer contacted us on 2 Aug 2022 and he want to return one item  as i recived the box used by someone and it is damaged. When I see the Watch is already assembled instead of original packing.<br>
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Customer history: Customer is shopping with us since 8/28/21 and has a total of 9 completed orders.<br>
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Assistance Required: kindly provide us the approval to process the  Return request for the mentioned item and assist to close this case.<br>
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Thank you for your help!<br>
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Regards,<br>
M.Murshed.</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Tue, 2 Aug at 10:00 PM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement: Return approval<br>
Order Date :Aug 1, 2022<br>
Order ID: 9580510259<br>
Tracking ID: FP080122001873<br>
Order value: AED 178.00<br>
Assistance Required: Return approval<br>
<br>
Issue Description: As per the customer he/she recived used item. <br>
<br>
Case history: The customer contacted us on 2 Aug 2022 and he want to return the item  as i recived the box used by someone and it is damaged. When I see the Watch is already assembled instead of original packing.</span></div>
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Customer history: Customer is shopping with us since 8/28/21 and has a total of 9 completed orders.<br>
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Assistance Required: kindly provide us the approval to process the  Return request for the mentioned item and assist to close this case.<br>
<br>
Thank you for your help!<br>
<br>
Regards,<br>
M.Murshed.</span></div>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4682969:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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