Subject: Ticket Assigned - Conversation with User
From: Home Centre UAE <[email-masked]>
To: [email-masked]
Date: Sat, 06 Aug 2022 18:39:32 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi im trying to use my shukran point but its not working i need help           09:56 PM, 06th Aug                   Mohammed                    Hi Dear customer, thank you for contacting us. I'm Mohammed .I will be happy to help you.           09:57 PM, 06th Aug                     User                    Im teying to use my shukran point on a purchase           09:58 PM, 06th Aug                   Mohammed                   Kindly share your registered email ID for further assistance.           10:00 PM, 06th Aug                   Mohammed                   Hi, I'm not getting a response from you. Are we still connected?           10:02 PM, 06th Aug                     User                    Yes           10:03 PM, 06th Aug                     User                    Just a second           10:03 PM, 06th Aug                     User                    [email-masked]           10:04 PM, 06th Aug                     User                    Also i just got this message of an order made but the payment didnt go through           10:06 PM, 06th Aug                     User                    Your payment for order 8181221090 is being processed, and it may take up to an hour.           10:06 PM, 06th Aug                     User                    can you please tell me what the order is !?           10:06 PM, 06th Aug                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:08 PM, 06th Aug                     User                    Ok           10:10 PM, 06th Aug                     User                    i just got an email confirmation           10:10 PM, 06th Aug                     User                    of the order           10:11 PM, 06th Aug                   Mohammed                   Thank you for allowing me the time to check. I appreciate your patience.           10:12 PM, 06th Aug                   Mohammed                   We are sorry we could not find any account registered with this email id [email-masked]           10:13 PM, 06th Aug                     User                    Can you check the order number           10:14 PM, 06th Aug                     User                             10:14 PM, 06th Aug                   Mohammed                   Please share with me           10:15 PM, 06th Aug                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:15 PM, 06th Aug                     User                    Any updates ?           10:17 PM, 06th Aug                   Mohammed                   Thank you for allowing me the time to check. I appreciate your patience.           10:17 PM, 06th Aug                   Mohammed                   Could you share with us the screenshot for the issue you face when you place the order?           10:17 PM, 06th Aug                     User                    I didnt take a screenshot           10:18 PM, 06th Aug                     User                    But this order number above is the order made or not !?           10:19 PM, 06th Aug                     User                    8181321090           10:19 PM, 06th Aug                     User                    ?           10:19 PM, 06th Aug                   Mohammed                   Please note that your order under payment verification           10:21 PM, 06th Aug                   Mohammed                   We request you to please allow us some time so we can work on this and do the needful.           10:21 PM, 06th Aug                   Mohammed                   Your order items is :           10:21 PM, 06th Aug                   Mohammed                   159584950 - - Melodia 6-Piece Highball Glass Set - 360 ml           10:21 PM, 06th Aug                   Mohammed                   159584952 - - Melodia 6-Piece Glass Set - 310 ml           10:21 PM, 06th Aug                     User                    Yes           10:22 PM, 06th Aug                     User                    I also got this email which means that my shukran points were used on the above order           10:22 PM, 06th Aug                     User                             10:23 PM, 06th Aug                   Mohammed                   If the order not confirmed the refund will be processed to your payment method           10:25 PM, 06th Aug                     User                    But the order is confirmed no !?           10:25 PM, 06th Aug                     User                    Since i got a message and email           10:26 PM, 06th Aug                   Mohammed                   Please check the email photo above again           10:29 PM, 06th Aug                     User                    can you please check?           10:29 PM, 06th Aug                   Mohammed                   As the payment not yet confirmed           10:29 PM, 06th Aug                     User                    Then why were my shukran points deducted ?           10:30 PM, 06th Aug                   Mohammed                   Please note that your order under payment verification we request you to allow us sometime to process the order.           10:31 PM, 06th Aug                   Mohammed                   Is there anything else may I assist you?           10:33 PM, 06th Aug                     User                    How will i know if the order went through or not !?           10:33 PM, 06th Aug                     User                    And i got an order confirmation email           10:33 PM, 06th Aug                   Mohammed                   Please contact us after sometime we will update you.           10:33 PM, 06th Aug                   Mohammed                   Is there anything else may I assist you?           10:36 PM, 06th Aug                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:39 PM, 06th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4699564