Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 05 Aug 2022 21:50:40 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Qatar Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97450162664            01:28 AM, 06th Aug                   Mohammed                   Hi Dear customer, thank you for contacting us. I'm Mohammed .I will be happy to help you.           01:28 AM, 06th Aug                     hello                             01:29 AM, 06th Aug                     hello                    Hai.. I didn’t received the refund money.           01:29 AM, 06th Aug                   Mohammed                   We would like to inform you that we have processed the refund of amount 37.5 QAR in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           01:29 AM, 06th Aug                     hello                    No.. it’s for another one. Which was picked up today. The one taken on Wednesday was not refunded yet.           01:30 AM, 06th Aug                     hello                             01:32 AM, 06th Aug                     hello                    37.5 QR for above the items picked up today from me.           01:33 AM, 06th Aug                   Mohammed                   Please allow me a moment to check this for you.           01:33 AM, 06th Aug                     hello                    Yes. Sure           01:33 AM, 06th Aug                   Mohammed                   Please note that the items which return under tracking number RP0804220005364 has been refunded.We would like to inform you that we have processed the refund of amount 37.5 QAR in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           01:36 AM, 06th Aug                   Mohammed                   Our team is still working on some enhancements to improve the ease of usage. Rest assured we will forward this to the concerned team. In the meantime, our online website is working fine, and you will be able to place your order successfully.  We really appreciate your understanding and cooperation.           01:37 AM, 06th Aug                   Mohammed                   Is there anything else may I assist you?           01:37 AM, 06th Aug                     hello                    You are not understood, I told you several times. The pick up order you mentioned above was picked up today and I got the refund as credit. But the item which has taken on Wednesday, till now not refunded.           01:38 AM, 06th Aug                     hello                             01:38 AM, 06th Aug                     hello                    I am asking about the above one.           01:38 AM, 06th Aug                   Mohammed                   Can you share with me the item name that i can check and do the needful           01:39 AM, 06th Aug                     hello                    Sure           01:39 AM, 06th Aug                     hello                    It was a trouser           01:40 AM, 06th Aug                   Mohammed                   You have only 3 orders in the system at the same time only one return request created in this 3 orders.           01:40 AM, 06th Aug                   Mohammed                   Please share with me full item name that i can check the item in your orders           01:41 AM, 06th Aug                   Mohammed                   Hi Githin , I'm not getting a response from you. Are we still connected?           01:43 AM, 06th Aug                     hello                             01:43 AM, 06th Aug                   Mohammed                   Please allow me a moment to check this for you.           01:43 AM, 06th Aug                     hello                    Yes.. I have brought total 3 times. The first returned I did one black trouser.           01:44 AM, 06th Aug                   Mohammed                   Did you return this item Full Length Chinos with Button Closure and Pocket Detail?           01:45 AM, 06th Aug                   Mohammed                   As in the return request only 3 item requested for return which is:           01:46 AM, 06th Aug                   Mohammed                   Graphic Print T-shirt with Short Sleeves and Crew Neck           01:46 AM, 06th Aug                   Mohammed                   Printed BCI Cotton T-shirt with Crew Neck and Short Sleeves           01:46 AM, 06th Aug                     hello                    Yes.. returned. When I returned got the message and I shared you that           01:46 AM, 06th Aug                   Mohammed                   Graphic Print T-shirt with Short Sleeves and Crew Neck           01:46 AM, 06th Aug                   Mohammed                   Okay i got you know you return the item without creating a return request.           01:47 AM, 06th Aug                   Mohammed                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           01:47 AM, 06th Aug                     hello                             01:47 AM, 06th Aug                   Mohammed                   We will check with our team and update you regarding to that           01:47 AM, 06th Aug                   Mohammed                   Is there anything else may I assist you?           01:47 AM, 06th Aug                     hello                    Ok.. the same person was collected 3 T Shirts today, and I asked him regarding refund. He said normally it’s coming same day.           01:48 AM, 06th Aug                   Mohammed                   Be sure we will check and do the needful.           01:49 AM, 06th Aug                     hello                    That’s it.. please do the needful to solve it.. Thank you           01:49 AM, 06th Aug                   Mohammed                   Is there anything else may I assist you?           01:49 AM, 06th Aug                     hello                    No.. Thank you           01:49 AM, 06th Aug                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:49 AM, 06th Aug                     hello                    You too.. bye           01:50 AM, 06th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4695997