Subject: Ticket Assigned - Conversation with saba
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 04 Aug 2022 22:47:17 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with saba saba                    Bot:  Hi again! Bot:  Please enter your name Customer:  saba Bot:  Hi Saba ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:33 AM, 05th Aug                   Mohammed                    Hi Saba, thank you for contacting us. I'm Mohammed .I will be happy to help you.           02:33 AM, 05th Aug                     saba                    Hello  how to get refund payment in cash?           02:34 AM, 05th Aug                   Mohammed                   Could you please share your order number so that I can assist you further?           02:35 AM, 05th Aug                     saba                    8180455505           02:36 AM, 05th Aug                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:37 AM, 05th Aug                     saba                    Ok i want refund in cash           02:37 AM, 05th Aug                   Mohammed                   Please note that the refund will be process as original payment method.           02:37 AM, 05th Aug                     saba                    Orginal recipt i dont have only phone App           02:38 AM, 05th Aug                     saba                    How i can get refund in cash??           02:38 AM, 05th Aug                   Mohammed                   We are sorry we can not change the refund method from the method you used to cash value.           02:41 AM, 05th Aug                   Mohammed                   Is there anything else may I assist you?           02:43 AM, 05th Aug                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:46 AM, 05th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4693278