Subject: Ticket Assigned - Conversation with eman
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 03 Aug 2022 21:43:57 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with eman eman                    Bot:  Hi again! Bot:  Please enter your name Customer:  eman Bot:  Hi Eman ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  shoemartbh Bot:  Please enter your order number to continue Customer:  7380859487 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097333600031            01:34 AM, 04rd Aug                   Mohammed                    Hi Eman, Good morning, thank you for contacting us. I'm Mohammed .I will be happy to help you.           01:34 AM, 04rd Aug                     eman                    Hi dear           01:34 AM, 04rd Aug                     eman                    Good morning           01:34 AM, 04rd Aug                     eman                    I have placed and order and the amount is deducted           01:34 AM, 04rd Aug                     eman                    Then I received a mag saying we could not process ur payment           01:35 AM, 04rd Aug                     eman                    Msg*           01:35 AM, 04rd Aug                   Mohammed                   Please note that you place the order 2 times using card which end with *****3109 and the order not placed successfully.           01:36 AM, 04rd Aug                     eman                    It was one time and the amount is deducted           01:37 AM, 04rd Aug                     eman                    I entered the card number manually again           01:37 AM, 04rd Aug                     eman                    Because when i chose it from saved cared the OTP wasn’t received           01:37 AM, 04rd Aug                   Mohammed                   And you place the order again using different payment BENEFIT where the order placed successfully under order number 7380860475           01:38 AM, 04rd Aug                   Mohammed                   Is there anything else may I assist you?           01:38 AM, 04rd Aug                     eman                    Then when i entered it manually the OTP received and thr amount deducted           01:38 AM, 04rd Aug                     eman                    It’s not showing to me in my orders           01:38 AM, 04rd Aug                     eman                    Only the order number which i gave as a reference           01:38 AM, 04rd Aug                   Mohammed                   You can consider this chat as conformation massage that your order placed successfully under order number 7380860475           01:39 AM, 04rd Aug                   Mohammed                   Is there anything else may I assist you?           01:41 AM, 04rd Aug                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:43 AM, 04rd Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4688950