Subject: Ticket Assigned - Conversation with zerah grace guirgio
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 03 Aug 2022 20:50:00 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with zerah grace guirgio zerah grace guirgio                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  zerah grace guirgio Bot:  Hi Zerah Grace Guirgio ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  shoemartae Bot:  Please enter your order number to continue Customer:  9580861583 Bot:    Your order status is  : Verifying payment   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0521660502            12:40 AM, 04rd Aug                   Mohammed                    Hi Zerah,thank you for contacting us. I'm Mohammed .I will be happy to help you.           12:41 AM, 04rd Aug                     zerah grace guirgio                    Actually i made an order just few minutes ago           12:41 AM, 04rd Aug                     zerah grace guirgio                    But when i did a payment i choose the tabby option but while taking my Emirates id photo suddenly gone, and i still didnt finish           12:43 AM, 04rd Aug                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:44 AM, 04rd Aug                     zerah grace guirgio                    I just want to finish the payment procedure           12:45 AM, 04rd Aug                   Mohammed                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.  Do place a new order again with us so we will be able to confirm & deliver it you.           12:46 AM, 04rd Aug                     zerah grace guirgio                    So i cant use tabby in this order           12:46 AM, 04rd Aug                   Mohammed                   You can place the order again using tabby.           12:47 AM, 04rd Aug                   Mohammed                   Is there anything else may I assist you?           12:47 AM, 04rd Aug                     zerah grace guirgio                    Ok thank u so i will place again new order           12:48 AM, 04rd Aug                     zerah grace guirgio                    Thats it. Thank u           12:49 AM, 04rd Aug                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:49 AM, 04rd Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4688882