Subject: Ticket Assigned - Conversation with tuttu sayed mazood
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 23 Jul 2022 22:46:38 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with tuttu sayed mazood tuttu sayed mazood                    Bot:  Hi again! Bot:  Please enter your name Customer:  tuttu sayed mazood Bot:  Hi Tuttu Sayed Mazood ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96550106315            02:27 AM, 24rd Jul                   Mohammed                    Hi Tuttu,thank you for contacting us. I'm Mohammed .I will be happy to help you.           02:27 AM, 24rd Jul                   Mohammed                   Please confirm if you are contacting regarding the following order number:8179462603           02:28 AM, 24rd Jul                     tuttu sayed mazood                    Yes           02:28 AM, 24rd Jul                     tuttu sayed mazood                    One of the item in order cancel and it showing non refundable           02:29 AM, 24rd Jul                     tuttu sayed mazood                    Second time I order these items.first same issue will happen           02:30 AM, 24rd Jul                   Mohammed                   We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.  This order is not cancelled, during quality check we found out that items was not in a good condition to be sold and it was the last of their stock hence we it out of your order and refunded you for them. You are still going to receive the remaining items.   We will not be happy either if you receive bad item in your order, this is the reason why this item item was cancelled and you received a notification regarding the same items.           02:30 AM, 24rd Jul                     tuttu sayed mazood                    If item is not there u have to reduce the bill amount           02:30 AM, 24rd Jul                   Mohammed                   We’re sorry that your order didn’t work out. 0.0037 has been refunded to your online credit account.  You can use your my credit account in your online purchase in 5 easy steps:   Step  1 - Simply log onto www.Centrepoint.com  Step  2 - Start shopping Step  3 - Add chosen items to the basket  Step 4 - Proceed to checkout Step 5 - Select my credit as a payment option   Please be informed that your online credit can only be used once.             02:31 AM, 24rd Jul                   Mohammed                   The bill amount will be change before delivering the order.           02:31 AM, 24rd Jul                   Mohammed                   Is there anything else may I assist you?           02:31 AM, 24rd Jul                     tuttu sayed mazood                    No I want to reduce the bill amount .its showing nonrefundable           02:32 AM, 24rd Jul                   Mohammed                   We sincerely apologize for any inconvenience caused however, we request you to please elaborate your concern so that we can assist you accordingly with this.           02:33 AM, 24rd Jul                   Mohammed                   Hi Tuttu, I'm not getting a response from you. Are we still connected?           02:35 AM, 24rd Jul                     tuttu sayed mazood                    Confirm I want to know the bill amount reduce before delivering the items           02:37 AM, 24rd Jul                   Mohammed                   Please note that your order amount is 18.32 KWD after removing the amount of cancel item.           02:40 AM, 24rd Jul                   Mohammed                   Is there anything else may I assist you?           02:43 AM, 24rd Jul                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:45 AM, 24rd Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4648342