Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 22 Jul 2022 23:59:48 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Good morning           03:46 AM, 23nd Jul                     User                    Now I ordered shorts for my son and after order is placed I received a msg from you that order is cancelled           03:46 AM, 23nd Jul                     User                    I'm really frustrated           03:47 AM, 23nd Jul                   Mohammed                    Hi Dear customer,thank you for contacting us. I'm Mohammed .I will be happy to help you.           03:48 AM, 23nd Jul                   Mohammed                   Could you please share your order number so that I can assist you further?           03:48 AM, 23nd Jul                     User                    A minute           03:49 AM, 23nd Jul                     User                    1679386450           03:49 AM, 23nd Jul                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:50 AM, 23nd Jul                     User                    Sure           03:50 AM, 23nd Jul                   Mohammed                   We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.  This order is not cancelled, during quality check we found out that items was not in a good condition to be sold and it was the last of their stock hence we it out of your order and refunded you for them. You are still going to receive the remaining items.   We will not be happy either if you receive bad item in your order, this is the reason why this item item was cancelled and you received a notification regarding the same items.           03:50 AM, 23nd Jul                     User                    If it's not good           03:52 AM, 23nd Jul                     User                    Don't put it for sale           03:52 AM, 23nd Jul                     User                    From the very beginning           03:52 AM, 23nd Jul                     User                    Not acceptable           03:52 AM, 23nd Jul                   Mohammed                    We sincerely apologize for any inconvenience caused, We will share the feedback with our team that thy can check and do the needful.            03:54 AM, 23nd Jul                     User                    Quality team should check before it is shown to customers on app           03:54 AM, 23nd Jul                   Mohammed                   Be sure we will share the feedback with our team.           03:56 AM, 23nd Jul                   Mohammed                   Is there anything else may I assist you?           03:56 AM, 23nd Jul                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:58 AM, 23nd Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4645420