Subject: Ticket Assigned - Conversation with saher
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 22 Jul 2022 22:12:29 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with saher saher                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  saher Bot:  Hi Saher ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0502397250            01:57 AM, 23nd Jul                   Mohammed                   Hi Saher, thank you for contacting us. I'm Mohammed .I will be happy to help you.           01:58 AM, 23nd Jul                     saher                    Good morning Mohamed           01:59 AM, 23nd Jul                     saher                    Sorry to chat with you on this time           01:59 AM, 23nd Jul                   Mohammed                   Good morning Saher           01:59 AM, 23nd Jul                     saher                    I have an order and need to return that , however I can't find return option on the order anymore           02:00 AM, 23nd Jul                   Mohammed                   I am hear to assist you.           02:00 AM, 23nd Jul                     saher                    Can you assist ?           02:00 AM, 23nd Jul                   Mohammed                   Please allow me a moment to check this for you.           02:00 AM, 23nd Jul                     saher                    Take yr time           02:00 AM, 23nd Jul                   Mohammed                   Do you recived this order 9579313446?           02:01 AM, 23nd Jul                     saher                    I'm talking about order 9579246266           02:03 AM, 23nd Jul                   Mohammed                   Can i create a return request for you ?           02:04 AM, 23nd Jul                     saher                    If you don't mind ?           02:05 AM, 23nd Jul                     saher                    I don't want to return all our two out of three           02:05 AM, 23nd Jul                   Mohammed                   Please share with me your item name as it show in application that i can check and do the needful.           02:06 AM, 23nd Jul                     saher                    And I need to ask , did the return option removed from from app ?           02:06 AM, 23nd Jul                     saher                    * solid mid rise joggers Green           02:07 AM, 23nd Jul                     saher                    *solid Oxford shirt White           02:07 AM, 23nd Jul                   Mohammed                   The return option not removed but your order status not updated.           02:08 AM, 23nd Jul                     saher                    Those I want to return           02:08 AM, 23nd Jul                     saher                    I got you , no worries           02:08 AM, 23nd Jul                   Mohammed                   Please note that the item will connected with in 3-5 working days  Tracking number:RP072322000176  Link for tracking:           02:09 AM, 23nd Jul                   Mohammed                   https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number=           02:10 AM, 23nd Jul                   Mohammed                   Is there anything else may I assist you?           02:10 AM, 23nd Jul                     saher                    I appreciate yr swift and smooth assistance           02:10 AM, 23nd Jul                     saher                    Thanks           02:10 AM, 23nd Jul                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:10 AM, 23nd Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4645360