Subject: Ticket Assigned - Conversation with hiba
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 22 Jul 2022 22:03:40 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hiba hiba                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hiba Bot:  Hi Hiba ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9579359667 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0553688713            01:52 AM, 23nd Jul                     hiba                    I want to cancel my order           01:52 AM, 23nd Jul                   Mohammed                    Hi Hiba, thank you for contacting us. I'm Mohammed .I will be happy to help you.           01:53 AM, 23nd Jul                     hiba                    Hello mohamad i want to cancel my order           01:54 AM, 23nd Jul                   Mohammed                   Please note that your order under process we request you to allow us some time as we can not cancel the order now.           01:55 AM, 23nd Jul                   Mohammed                   Please contact us later that we can check and do the needful.           01:56 AM, 23nd Jul                     hiba                    So it will be canceled?           01:56 AM, 23nd Jul                     hiba                    When you can cancel it? How much time do you need?           01:57 AM, 23nd Jul                   Mohammed                   After the order processed you can cancel the item as showing below:           01:57 AM, 23nd Jul                     hiba                    Ok thank you           01:58 AM, 23nd Jul                   Mohammed                   We can see the order has been placed on 22/07/2022 with the order number 9579359667   As per the status, the order is already in store for collection and will be available for collection for 14 days from the confirmation email received to collect.  The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.  Please note that if you do not wish to wait 14 days, You can visit the store to collect the order and return at the same time.           01:58 AM, 23nd Jul                     hiba                    But the order is makeup items is that okay to return it?           02:00 AM, 23nd Jul                   Mohammed                   Please do not collect the order and it will be cancelled automatically and the refund will be processed.           02:01 AM, 23nd Jul                     hiba                    Ok thank you for your  help           02:01 AM, 23nd Jul                   Mohammed                   Is there anything else may I assist you?           02:02 AM, 23nd Jul                     hiba                    No thank you           02:02 AM, 23nd Jul                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:02 AM, 23nd Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4645351