Subject: Note Added - [#4611741] Wrong Item Delivered
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 20 Jul 2022 07:40:09 +0000

Hi ,    Bharat Patidar added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4611741    Subject:  Wrong Item Delivered   Requester: Salmusallam06    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear Ankkur,</div>
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<div class="MsoNormal">In WH two styles are available and they have delivered wrong item (164291733).</div>
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<div class="MsoNormal">In ECOM 162885508 item picture is correct.</div>
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<div class="MsoNormal">Regards</div>
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<div class="MsoNormal">Bharat</div>
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<div>From: Ankkur Gupta &lt;[email-masked]&gt; <br>
<b>Sent:</b> Wednesday, July 20, 2022 10:18 AM<br>
<b>To:</b> Babyshop &lt;[email-masked]&gt;; Bharat Patidar &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Mayank Lodha &lt;[email-masked]&gt;; Althaf Sulaiman &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4611741] - Wrong Item Delivered</div>
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<div class="MsoNormal"><span lang="en-AE">Hi <a id="OWAAMB041D1E897C84F30BA67DEE454A91F6C" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Bharat</span></a>,</span></div>
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<div class="MsoNormal"><span lang="en-AE">As discussed, please update as what is available in WH because customer has received the different model against order.</span></div>
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<div class="MsoNormal"><span lang="en-AE"><a href="https://www.centrepointstores.com/kw/en/Baby-and-Moms/Feeding/Bottles/Sterilizers-and-Warmers/BABYSHOP-Philips-Avent-Fast-Bottle-and-Food-Warmer/p/162885508" rel="noreferrer">https://www.centrepointstores.com/kw/en/Baby-and-Moms/Feeding/Bottles/Sterilizers-and-Warmers/BABYSHOP-Philips-Avent-Fast-Bottle-and-Food-Warmer/p/162885508</a></span></div>
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<div class="MsoNormal"><span lang="en-AE">Attaching the image of what is shipped from WH.</span></div>
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<div class="MsoNormal"><span lang="en-AE">Regards,</span></div>
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<div class="MsoNormal"><span lang="en-AE">Ankur</span></div>
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<b>From:</b> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, 17 July 2022 7:05 AM<br>
<b>To:</b> Mayank Lodha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4611741] - Wrong Item Delivered</div>
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<b><i><span lang="en-AE" style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Kindly any update us on the below, thank you for your help!<br>
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Regards,<br>
M.Murshed</span></div>
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<span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">On Wed, 13 Jul at 1:35 PM
<span class="separator">, Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement: wrong item delivered<br>
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Order Date :  Jul 6, 2022<br>
Order ID:  8177640804<br>
Tracking ID:  FP0706220006064<br>
Item ID: 162885508<br>
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Assistance Required: wrong Item Recieved.</span></div>
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system"><br>
Issue Description: Customer emailed us informing that  she received the item on Jul 10, 2022 but the item which they recieved is wrong , customer also provided us the picture of
<span style="color:black">wrong </span> item. </span></div>
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system"><br>
Now customer is asking for return and exchnage the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.<br>
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Regards,</span></div>
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">Mohamed.</span></div>
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