Subject: Ticket Assigned - Conversation with kiran
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 20 Jul 2022 02:09:15 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with kiran kiran                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  kiran Bot:  Hi Kiran ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Qatar Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97450280599            05:58 AM, 20th Jul                   Mohammed                    Hi Kiran, Good morning, thank you for contacting us. I'm Mohammed .I will be happy to help you.           06:00 AM, 20th Jul                   Mohammed                   Could you please share your order number so that I can assist you further?           06:00 AM, 20th Jul                     kiran                    Actually I contacted you to change my name in sukran account           06:02 AM, 20th Jul                     kiran                    Could you please make it Kiran Kumar           06:03 AM, 20th Jul                     kiran                    Now it is Mr.Keer . It is wrong           06:03 AM, 20th Jul                   Mohammed                   Please allow me a moment to check this for you.           06:05 AM, 20th Jul                     kiran                    Ok           06:05 AM, 20th Jul                   Mohammed                   To update your Shukran card details, you can: - Log in to your account at www.shukranrewards.com. Call the Shukran Program team at 800 124 6622. - Send an email to [email-masked]           06:06 AM, 20th Jul                   Mohammed                   Is there anything else may I assist you?           06:06 AM, 20th Jul                     kiran                    No           06:07 AM, 20th Jul                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:08 AM, 20th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4636395