Subject: Ticket Assigned - Conversation with bina vaswani
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 19 Jul 2022 08:25:47 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with bina vaswani bina vaswani                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  bina vaswani Bot:  Hi Bina Vaswani ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  971556129568            12:03 PM, 19th Jul                   Mohammed                    Hi Bina, Good morning, thank you for contacting us. I'm Mohammed .I will be happy to help you.           12:04 PM, 19th Jul                     bina vaswani                    Hi.. when i request a return online... does a delivery person come home to collect the itemso c           12:04 PM, 19th Jul                   Mohammed                   Could you please share your order number so that I can assist you further?           12:06 PM, 19th Jul                     bina vaswani                    Also is it possible to return 1 item...when i order 2 items from online exclusive which has a collective 25% discount           12:06 PM, 19th Jul                     bina vaswani                    9578904575           12:06 PM, 19th Jul                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:07 PM, 19th Jul                   Mohammed                   When you place return request through thr application our team will collect the item with in 3-5 working days.           12:09 PM, 19th Jul                     bina vaswani                    Ok           12:13 PM, 19th Jul                     bina vaswani                    For my other question?           12:13 PM, 19th Jul                     bina vaswani                    Does the refund go back to the credit card           12:15 PM, 19th Jul                     bina vaswani                    Also is it possible to return 1 item...when i order 2 items from online exclusive which has a collective 25% discount           12:15 PM, 19th Jul                   Mohammed                   The refund will be process to same payment method           12:16 PM, 19th Jul                   Mohammed                   Yes you can return the item and you will get refund for the item which you return           12:21 PM, 19th Jul                   Mohammed                   Is there anything else may I assist you?           12:21 PM, 19th Jul                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:25 PM, 19th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4633279