Subject: Ticket Assigned - Conversation with rumana vakil
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 19 Jul 2022 06:10:45 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rumana vakil rumana vakil                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rumana vakil Bot:  Hi Rumana Vakil ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9577916312 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0552678219            10:03 AM, 19th Jul                   Mohammed                    Hi Rumana, Good morning, thank you for contacting us. I'm Mohammed .I will be happy to help you.           10:04 AM, 19th Jul                     rumana vakil                    Hi Mohammed           10:04 AM, 19th Jul                     rumana vakil                    I would like to cancel my order           10:04 AM, 19th Jul                     rumana vakil                    and request for refund           10:04 AM, 19th Jul                     rumana vakil                    Mohammed?           10:06 AM, 19th Jul                     rumana vakil                    Hello?           10:06 AM, 19th Jul                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:06 AM, 19th Jul                   Mohammed                   As per the status, the order is already in store for collection and will be available for collection for 14 days from the confirmation email received to collect.  The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.  Please note that if you do not wish to wait 14 days, You can visit the store to collect the order and return at the same time.           10:09 AM, 19th Jul                   Mohammed                   Is there anything else may I assist you?           10:09 AM, 19th Jul                     rumana vakil                    OKay thanks           10:10 AM, 19th Jul                     rumana vakil                    Thats all           10:10 AM, 19th Jul                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:10 AM, 19th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4632870