Subject: Note Added - [#4622840] esc approval 9578433140
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 19 Jul 2022 03:10:03 +0000

Hi ,    Wajeeha Arshi added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4622840    Subject:  esc approval 9578433140   Requester: hello    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi Murshed,</div>
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<div class="MsoNormal">Please convince the customer for the replacement instead of return.</div>
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<div class="MsoNormal">Thanks</div>
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<div class="MsoNormal">Wajeeha</div>
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<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Tuesday, July 19, 2022 5:54 AM<br>
<b>To:</b> Wajeeha Arshi &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4622840] - esc approval 9578433140</div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team,<br>
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Kindly any update us on the below, thank you for your help!<br>
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Regards,<br>
M.Murshed</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Sun, 17 Jul at 6:13 AM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team,<br>
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Problem Statement: Return approval<br>
Order Date : Jul 14, 2022<br>
Order ID: 9578433140<br>
Tracking ID: FP071422001728<br>
Assistance Required: Return approval<br>
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Issue Description: As per the customer she receive​ he recived damage item.</span></div>
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Case history: The customer contacted us on 16/07/2022 asking for exchange the item.</span></div>
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Customer history: Customer is shopping with us since june 2022 and has a total of 4 completed orders.<br>
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Assistance Required: kindly provide us the approval to process the ​Return for the mentioned order and assist to close this case.<br>
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Thank you for your help!<br>
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Regards,<br>
M.Murshed</span></div>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4622840:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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