Subject: Ticket Assigned - Conversation with nabeel
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 18 Jul 2022 07:50:17 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nabeel nabeel                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  nabeel Bot:  Hi Nabeel ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9578853135 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0555542345            11:42 AM, 18th Jul                   Mohammed                    Hi Nabeel, Good morning, thank you for contacting us. I'm Mohammed .I will be happy to help you.           11:42 AM, 18th Jul                     nabeel                    My order status can u check           11:43 AM, 18th Jul                   Mohammed                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           11:44 AM, 18th Jul                   Mohammed                   Is there anything else may I assist you?           11:44 AM, 18th Jul                     nabeel                    Debited cash from card           11:45 AM, 18th Jul                   Mohammed                   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           11:45 AM, 18th Jul                   Mohammed                   f a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           11:45 AM, 18th Jul                     nabeel                    Ok           11:45 AM, 18th Jul                   Mohammed                   Is there anything else may I assist you?           11:47 AM, 18th Jul                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:49 AM, 18th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4629364