Subject: Ticket Assigned - Conversation with akram
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 18 Jul 2022 06:42:05 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with akram akram                    Bot:  Hi again! Bot:  Please enter your name Customer:  akram Bot:  Hi Akram ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:48 AM, 18th Jul                     akram                    Hello, I would like to exchange two items to medium size instead of Large           09:49 AM, 18th Jul                   Mohammed                    Hi Akram, Good morning, thank you for contacting us. I'm Mohammed .I will be happy to help you.           09:49 AM, 18th Jul                     akram                    Isn't there a faster way to do that rather than waiting for returns and then orerr again           09:49 AM, 18th Jul                   Mohammed                   Could you please share your order number so that I can assist you further?           09:49 AM, 18th Jul                     akram                    9577839049           09:50 AM, 18th Jul                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:50 AM, 18th Jul                     akram                    Sure           09:50 AM, 18th Jul                   Mohammed                   We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time.           09:51 AM, 18th Jul                     akram                    Ops           09:51 AM, 18th Jul                   Mohammed                   In the meantime, an exchange is not available at www.Splash.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any Splash store across the UAE.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Splash store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           09:51 AM, 18th Jul                     akram                    How long does it take?           09:51 AM, 18th Jul                   Mohammed                   This the fastest way to return the items           09:52 AM, 18th Jul                   Mohammed                   You can now drop off your return to any Splash store across the UAE.           09:52 AM, 18th Jul                     akram                    But you can give me shukrans instead of waiting for card refund           09:52 AM, 18th Jul                   Mohammed                   The refund will be processed to original payment method           09:52 AM, 18th Jul                     akram                    I can order with shukrans           09:52 AM, 18th Jul                   Mohammed                   Yes you can place order using shukran card           09:53 AM, 18th Jul                     akram                    Wallet?           09:53 AM, 18th Jul                     akram                    Let me know how can I activate shukran           09:54 AM, 18th Jul                   Mohammed                   If you have more than 200 shukran point you can place the order using shukran point           09:56 AM, 18th Jul                     akram                    You will issue refund to me via shukran instead of card           09:56 AM, 18th Jul                   Mohammed                   For wallet you can use it from this steps:           09:56 AM, 18th Jul                     akram                    Easy peasy           09:56 AM, 18th Jul                   Mohammed                   t.You can use your my credit account in your online purchase in 5 easy steps:   Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           09:57 AM, 18th Jul                   Mohammed                   This is how to activate shukran card           09:57 AM, 18th Jul                     akram                    I mean shukran points not card           09:57 AM, 18th Jul                   Mohammed                   We are giving you 5 days from the order date to link your account. Once you link your account within the 5 days of purchase, your points will be automatically credited into your Shukran account. You can only earn the points on your last purchase.   To link your Shukran card, please follow the below steps:   1- Log in your account. 2- Go to My account > Shukran > Link your account here. 3- Follow the provided steps on the webpage   After you have linked your UAE Shukran account and you have 200 points or more, you will be eligible to spend your points.           09:58 AM, 18th Jul                     akram                    I have activated shukran pay           10:00 AM, 18th Jul                     akram                    Now, I will return my package you will issue refund to my shukran           10:01 AM, 18th Jul                   Mohammed                   Your shukran card not linked in this email address [email-masked]           10:01 AM, 18th Jul                     akram                    I mean shukran pay           10:02 AM, 18th Jul                     akram                    It says get instant refund via shokran           10:02 AM, 18th Jul                   Mohammed                   Please allow me a moment to check this for you.           10:04 AM, 18th Jul                     akram                             10:06 AM, 18th Jul                   Mohammed                   You can select the refund option when you place the return request           10:07 AM, 18th Jul                     akram                    Okay let me check           10:08 AM, 18th Jul                     akram                    But it doesn't let me select return to select point           10:08 AM, 18th Jul                     akram                    Collection point*           10:09 AM, 18th Jul                   Mohammed                   Can you share with me the option which you get           10:10 AM, 18th Jul                   Mohammed                   Hi Akram, I'm not getting a response from you. Are we still connected?           10:12 AM, 18th Jul                     akram                    Sorry for the delay           10:12 AM, 18th Jul                   Mohammed                   Hi Akram, I have not received a response from you still, please confirm if we are still connected?           10:18 AM, 18th Jul                   Mohammed                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           10:18 AM, 18th Jul                     akram                             10:18 AM, 18th Jul                   Mohammed                   You want to return the item ?           10:19 AM, 18th Jul                     akram                    Yes and order another size?           10:19 AM, 18th Jul                   Mohammed                   We sincerely apologize for any inconvenience caused however, we request you to please elaborate your concern so that we can assist you accordingly with this.           10:23 AM, 18th Jul                   Mohammed                   Hi Akram, I have not received a response from you still, please confirm if we are still connected?           10:25 AM, 18th Jul                     akram                    You said I can return to a collection point?           10:25 AM, 18th Jul                     akram                    Where's that option           10:25 AM, 18th Jul                   Mohammed                   Please note that the refund will be process to the option which you will choose           10:29 AM, 18th Jul                   Mohammed                   This how to return the order           10:29 AM, 18th Jul                   Mohammed                   In the meantime, an exchange is not available at www.Splash.com. You can return online purchases through the below three channels: - You can let us know the name of the items and the order number, we will arrange for a return. · You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any Splash store across the UAE. Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Splash store in the UAE. · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           10:29 AM, 18th Jul                   Mohammed                   Is there anything else may I assist you?           10:32 AM, 18th Jul                     akram                    If I have dropped it to splash shop           10:33 AM, 18th Jul                     akram                    Same shop I picked it up from           10:33 AM, 18th Jul                     akram                    How can i select refund method to be shukran           10:33 AM, 18th Jul                   Mohammed                   You can inform them to return the money to shukran pay           10:36 AM, 18th Jul                   Mohammed                   Store team before submitting the item           10:36 AM, 18th Jul                   Mohammed                   Is there anything else may I assist you?           10:39 AM, 18th Jul                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:41 AM, 18th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4629130