Subject: Ticket Assigned - Conversation with suhail
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 17 Jul 2022 08:08:12 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with suhail suhail                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  suhail Bot:  Hi Suhail ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0508260443            11:53 AM, 17th Jul                     suhail                    Ok           11:54 AM, 17th Jul                   Mohammed                    Hi Suhail, Good morning, thank you for contacting us. I'm Mohammed .I will be happy to help you.           11:55 AM, 17th Jul                     suhail                    Yes the items I received was good but the size was not right           11:55 AM, 17th Jul                   Mohammed                   Could you please share your order number so that I can assist you further?           11:56 AM, 17th Jul                     suhail                    Ok           11:56 AM, 17th Jul                     suhail                    9578273947           11:57 AM, 17th Jul                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:58 AM, 17th Jul                   Mohammed                   In the meantime, an exchange is not available at www.splash.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any splash store across the UAE.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any splash  store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           11:59 AM, 17th Jul                   Mohammed                   We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time           11:59 AM, 17th Jul                   Mohammed                   Is there anything else may I assist you?           11:59 AM, 17th Jul                     suhail                    So whats the solution?           11:59 AM, 17th Jul                   Mohammed                   You can return the item and get refund           12:01 PM, 17th Jul                     suhail                    Ok           12:01 PM, 17th Jul                     suhail                    And the redund will take 14 days ?           12:01 PM, 17th Jul                   Mohammed                   Yes the refund will be process within 7-14 days.           12:02 PM, 17th Jul                     suhail                    Ok           12:03 PM, 17th Jul                   Mohammed                   Is there anything else may I assist you?           12:05 PM, 17th Jul                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:07 PM, 17th Jul                     suhail                    So do i go to the nearest location straight ?           12:07 PM, 17th Jul                     suhail                    Then tell them           12:07 PM, 17th Jul                     suhail                    Talk to customer service           12:08 PM, 17th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4625693