Subject: Ticket Assigned - Conversation with joan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 17 Jul 2022 06:24:51 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with joan joan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  joan Bot:  Hi Joan ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9578604186 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0555784633            10:10 AM, 17th Jul                   Mohammed                    Hi Joan, Good morning, thank you for contacting us. I'm Mohammed .I will be happy to help you.           10:10 AM, 17th Jul                     joan                    Hi i just want to follow up my order yesterday it was out for delivery           10:11 AM, 17th Jul                     joan                    I need it by today please           10:11 AM, 17th Jul                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:11 AM, 17th Jul                     joan                    0555784633           10:13 AM, 17th Jul                   Mohammed                   Is this contact number correct +971555784633  ?           10:14 AM, 17th Jul                     joan                    Yes           10:14 AM, 17th Jul                     joan                    Order no. 9578604186           10:15 AM, 17th Jul                   Mohammed                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is 971555784633  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           10:17 AM, 17th Jul                     joan                    No i mean in the tracking it is out for delivery so im waiting but later on it shows failed to delivered           10:20 AM, 17th Jul                     joan                    If possible kindly request to deliver it today. Thank you           10:20 AM, 17th Jul                   Mohammed                   Please allow us some time that we can check and do the needful.           10:21 AM, 17th Jul                   Mohammed                   Is there anything else may I assist you?           10:21 AM, 17th Jul                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:24 AM, 17th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4625416