Subject: Ticket Assigned - Conversation with hassan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 15 Jul 2022 04:13:50 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hassan hassan                    Bot:  Hi again! Bot:  Please enter your name Customer:  hassan Bot:  Hi Hassan ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:52 AM, 15th Jul                   Mohammed                    Hi Hassan, Good morning, thank you for contacting us. I'm Mohammed .I will be happy to help you.           07:56 AM, 15th Jul                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           07:57 AM, 15th Jul                   Mohammed                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.           07:58 AM, 15th Jul                   Mohammed                   Is there anything else may I assist you?           07:58 AM, 15th Jul                     hassan                             07:58 AM, 15th Jul                     hassan                             07:59 AM, 15th Jul                   Mohammed                   Do you return the item?           08:00 AM, 15th Jul                     hassan                    Yes           08:00 AM, 15th Jul                   Mohammed                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.           08:00 AM, 15th Jul                     hassan                    Almost one month !           08:00 AM, 15th Jul                   Mohammed                   Is this your order number 9578051730?           08:04 AM, 15th Jul                   Mohammed                   Hi Hassan, I'm not getting a response from you. Are we still connected?           08:05 AM, 15th Jul                   Mohammed                   Hi Hassan, I have not received a response from you still, please confirm if we are still connected?           08:10 AM, 15th Jul                   Mohammed                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           08:13 AM, 15th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4619806