Subject: Note Added - [#4525234] Store Purchase
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 14 Jul 2022 15:00:55 +0000

Hi ,    Nuno Lopes added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4525234    Subject:  Store Purchase   Requester: M_dlima    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Appreciated Kassem, for your fast response
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Nuno</span></div>
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<div>From:<span lang="EN-US"> Mohamed Kassem &lt;[email-masked]&gt;
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<b>Sent:</b> 14 July 2022 15:04<br>
<b>To:</b> Akshay Berry &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;; Youraj Kinhikar &lt;[email-masked]&gt;; Sailab Rai &lt;[email-masked]&gt;; Mohamed Khattab &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Reddy Prasad &lt;[email-masked]&gt;; Nuno Lopes &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4525234] - Store Purchase</span>
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<div class="MsoNormal"><span lang="EN-US">Hi team , </span></div>
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<div class="MsoNormal"><span lang="EN-US">I called the customer from my side just now and the case sort it out ,</span></div>
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<div class="MsoNormal" style="line-height:105%">Best Regards,</div>
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<div class="MsoNormal" style="line-height:105%">Mohamed Kassem</div>
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<div class="MsoNormal" style="line-height:105%">Senior Store Manager \ Al Rai - Kuwait</div>
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<div class="MsoNormal" style="line-height:105%">M +965 98001748</div>
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<span style="font-size:9.0pt;line-height:105%;color:black">E </span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:9.0pt;line-height:105%">[email-masked]</span></a><span style="font-size:9.0pt;line-height:105%;color:black"></span>
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<a href="http://www.homecentre.com/" rel="noreferrer"><span style="font-size:9.0pt;line-height:105%;color:black">homecentre.com</span></a><span style="font-size:9.0pt;line-height:105%;color:#323E4F"></span>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, July 14, 2022 11:18 AM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Youraj Kinhikar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sailab Rai &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Mohamed Khattab &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohamed Kassem &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Reddy Prasad &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4525234] - Store Purchase</span>
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<div class="MsoNormal"><span lang="EN-US"><a id="OWAAM4C16BE9F7B5F43A38C88188725FC2A18" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sailab Rai</span></a>
<a id="OWAAMCBE58BD9AF514EA4AA00F2E09068E696" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohamed Khattab</span></a>
<a id="OWAAMDF66C1CE9B784D8B830479F3E1875450" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohamed Kassem</span></a>,</span></div>
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<div class="MsoNormal"><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Akshay Berry
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<b>Sent:</b> Wednesday, July 6, 2022 3:52 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Youraj Kinhikar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sailab Rai &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Mohamed Khattab &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohamed Kassem &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Reddy Prasad &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4525234] - Store Purchase</span>
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<div class="MsoNormal"><span lang="EN-US">Hi <a id="OWAAM565411B2AD6B439FAB8A5CF2539F0290" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sailab Rai</span></a>
<a id="OWAAMBAD0A807708B4F8897160EC4B7B7AB3C" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohamed Khattab</span></a>
<a id="OWAAMA26E68BD05CC4F35A0E4C086997D4F6B" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohamed Kassem</span></a>,</span></div>
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<div class="MsoNormal"><span lang="EN-US">Assist with the store purchase issue. Customer shared 2 invoices one for CP and HC.</span></div>
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<div class="MsoNormal"><span lang="EN-US">Customer contact number: 99056910</span></div>
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<div class="MsoNormal"><span lang="EN-US">Regards,</span></div>
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<div class="MsoNormal"><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, July 1, 2022 8:22 AM<br>
<b>To:</b> Youraj Kinhikar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4525234] - Store Purchase</span>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Any update<br>
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Store code:21122<br>
Item:160309037<br>
Store name:Home centre Al Rai<br>
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Customer contact us claiming that he purchased a wall clock but the screws are missing parts.The customer visit the store 2 times and not getting help.Kindly check and do the needful. <br>
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Customer contact number:+96599056910<br>
Customer name:Marina D<br>
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Thank you for your help!<br>
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Regards,<br>
MazinBassi</span></div>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">On Tue, 28 Jun at 10:39 AM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
<br>
Any update<br>
<br>
Store code:21122<br>
Item:160309037<br>
Store name:Home centre Al Rai<br>
<br>
Customer contact us claiming that he purchased a wall clock but the screws are missing parts.The customer visit the store 2 times and not getting help.Kindly check and do the needful. <br>
<br>
Customer contact number:+96599056910<br>
Customer name:Marina D<br>
<br>
Thank you for your help!<br>
<br>
Regards,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">MazinBassi</span></div>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">On Fri, 24 Jun at 12:30 PM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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</div>
<div>
<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system"><br>
Kindly update us on the below, thank you for your help!<br>
<br>
<br>
Store code:21122<br>
Item:160309037<br>
Store name:Home centre Al Rai<br>
<br>
Customer contact us claiming that he purchased a wall clock but the screws are missing parts.The customer visit the store 2 times and not getting help.Kindly check and do the needful. <br>
<br>
Customer contact number:+96599056910<br>
Customer name:Marina D<br>
<br>
Thank you for your help!<br>
<br>
Regards,</span></div>
<div></div>
<div></div>
</div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Samer</span></div>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">On Thu, 23 Jun at 3:13 AM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
Kindly update us on the below, thank you for your help!<br>
<br>
<br>
Store code:21122<br>
Item:160309037<br>
Store name:Home centre Al Rai<br>
<br>
Customer contact us claiming that he purchased a wall clock but the screws are missing parts.The customer visit the store 2 times and not getting help.Kindly check and do the needful. <br>
<br>
Customer contact number:+96599056910<br>
Customer name:Marina D<br>
<br>
Thank you for your help!<br>
<br>
Regards,</span></div>
<div></div>
<div></div>
</div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Abdulqder</span></div>
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</span><span lang="EN-US" style="font-size:1.0pt;font-family:fdtktid;color:white">4525234:1125156</span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">
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