Subject: Ticket Assigned - Conversation with zaid shehzad
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 14 Jul 2022 09:53:47 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with zaid shehzad zaid shehzad                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  zaid shehzad Bot:  Hi Zaid Shehzad ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0507161055            01:42 PM, 14th Jul                   Mohammed                    Hi Zaid, Good Afternoon, thank you for contacting us. I'm Mohammed .I will be happy to help you.           01:43 PM, 14th Jul                     zaid shehzad                    Hi. I’d like to request a size exchange on an order I just received           01:43 PM, 14th Jul                     zaid shehzad                    Can you help me with that           01:44 PM, 14th Jul                     zaid shehzad                    Hello???           01:47 PM, 14th Jul                   Mohammed                   Could you please share your order number so that I can assist you further?           01:47 PM, 14th Jul                     zaid shehzad                    9578383093           01:47 PM, 14th Jul                     zaid shehzad                    So once you see the order there’s a yellow shirt and then a pink Lee Cooper jacket           01:48 PM, 14th Jul                     zaid shehzad                    The yellow shirt is fine           01:48 PM, 14th Jul                     zaid shehzad                    But the pink jacket, which I got in M size           01:48 PM, 14th Jul                     zaid shehzad                    I want to exchange it with an L size           01:48 PM, 14th Jul                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:48 PM, 14th Jul                   Mohammed                   In the meantime, an exchange is not available at www.splash.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any splash store across the UAE.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any splash store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           01:49 PM, 14th Jul                   Mohammed                   Is there anything else may I assist you?           01:51 PM, 14th Jul                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:53 PM, 14th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4617270