Subject: New Reply Received - Promotions or Gift Vouchers
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 14 Jul 2022 04:20:58 +0000

Hi Mohammed Murshed,  The customer has responded to the ticket.  Promotions or Gift Vouchers  Ticket comment <div dir="auto">Sorry, this is the correct screenshot for the first order Promo Voucher </div>
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<div>On Wed, Jul 13, 2022, 10:12 PM Elizabeth S Koshy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM1OTkxNDkxOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.QLHwVBfy5XCiqeeFdqD3gzqYt-ffP4lgnZasvV8lChA" data-id="2043359914918" alt="image.png" width="253" height="562"><div><br></div>
<div>Attached is the <b>above screenshot of the error message </b><br>and below is a screenshot of the confirmation <b>mail that Order did not process <br></b><br>What happened was that I put the items in the cart, went to payment options, and selected the payment method.<br>While I was putting in my card details the <b>App glitched</b> and went back to the cart, Since then <b>I could not use the voucher. </b>
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<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM1OTkxNDkyMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.7pFnF9Bm5ihbUNkr4tPgIZPOLhBHrt9dIOH_nsjbzok" data-id="2043359914922" alt="image.png" width="426" height="412" style="margin-right:0px"></div>
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<div>Thanks, awaiting your response. </div>
<div>Regards </div>
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<div dir="ltr" class="gmail_attr">On Wed, Jul 13, 2022 at 7:11 PM Max &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
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<div dir="ltr"><div dir="ltr">Hi Annie,<br><font color="#333333"><br></font>
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<div><font color="#333333">Thank you for contacting us,</font></div>
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<div><font color="#333333" dir="ltr">We apologize for the inconvenience caused.</font></div>
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<div><font color="#333333" dir="ltr">We would request you to share the screenshot of the error you have faced while using the promocode so that we can check and do needful.</font></div>
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<div><font color="#333333">Feel free to contact us if you need further assistance.</font></div>
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<div><font color="#333333" dir="ltr">Your Friends,</font></div>
<div><font color="#333333" dir="ltr">The Support Team</font></div>
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Attachments :
1. <a href='https://helpae.maxfashion.com/helpdesk/attachments/2043359914924'>Screenshot_20220714-071929.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4615227