Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 13 Jul 2022 10:18:58 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  971529205996            01:56 PM, 13th Jul                   Mohammed                   Hi , Good Afternoon, thank you for contacting us. I'm Mohammed .I will be happy to help you.           01:57 PM, 13th Jul                     hello                    Hello           01:57 PM, 13th Jul                     hello                    How can i cancel the order ?           01:58 PM, 13th Jul                     hello                    Will i get my refund ?           01:58 PM, 13th Jul                     hello                    ????           01:59 PM, 13th Jul                   Mohammed                   Could you please share your order number so that I can assist you further?           01:59 PM, 13th Jul                     hello                    Ok           01:59 PM, 13th Jul                     hello                             01:59 PM, 13th Jul                     hello                    9578295437           02:00 PM, 13th Jul                     hello                    How.many days does it take for refund?           02:01 PM, 13th Jul                     hello                    ????           02:01 PM, 13th Jul                   Mohammed                    We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.    Once the order will return back to warehouse we will process the refund for the same as soon as possible.           02:02 PM, 13th Jul                     hello                    Helloo????           02:02 PM, 13th Jul                   Mohammed                   Is there anything else may I assist you?           02:02 PM, 13th Jul                     hello                    I have ordered a pick up from enoc           02:03 PM, 13th Jul                     hello                    Sk should i inform them that i cancelled the order?           02:03 PM, 13th Jul                     hello                    How many days refund takes?           02:04 PM, 13th Jul                   Mohammed                    Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.            02:05 PM, 13th Jul                     hello                    Ok           02:05 PM, 13th Jul                   Mohammed                   After the order cancelled it will be refunded with in 3 days           02:05 PM, 13th Jul                     hello                    Ok that's fine           02:05 PM, 13th Jul                     hello                    So now when i receive a call i just have to tell them that i cancelled the order           02:06 PM, 13th Jul                     hello                    And thats it correct?           02:06 PM, 13th Jul                     hello                    I hope nothing is deducted from my payment?           02:07 PM, 13th Jul                     hello                    ?????           02:09 PM, 13th Jul                     hello                    Hello?????           02:09 PM, 13th Jul                   Mohammed                   Yes just inform the courier team to cancel the order the amount will be refunded after the item reaching our warehouse           02:10 PM, 13th Jul                   Mohammed                   Is there anything else may I assist you?           02:10 PM, 13th Jul                     hello                    Will they deduct anything from the amount?           02:10 PM, 13th Jul                     hello                    ?????           02:12 PM, 13th Jul                   Mohammed                   If you did not receive the order there will not be any detection           02:15 PM, 13th Jul                   Mohammed                   Is there anything else may I assist you?           02:17 PM, 13th Jul                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:18 PM, 13th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4614031