Subject: Ticket Assigned - Conversation with mohammed
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 13 Jul 2022 08:55:04 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohammed mohammed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohammed Bot:  Hi Mohammed ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0555516264            12:47 PM, 13th Jul                   Mohammed                    Hi , Good Afternoon, thank you for contacting us. I'm Mohammed .I will be happy to help you.           12:48 PM, 13th Jul                     mohammed                    I have not received the refund of my order placed on 09 june 2022           12:48 PM, 13th Jul                   Mohammed                   Could you please share your order number so that I can assist you further?           12:49 PM, 13th Jul                     mohammed                    I have placed the 3 order on 09 june and all 3 got cancelled from your side.. but i have received only 1 refund           12:49 PM, 13th Jul                     mohammed                    1. 9573512059           12:49 PM, 13th Jul                     mohammed                    2. 9573486557           12:50 PM, 13th Jul                     mohammed                    3. 9573464207           12:50 PM, 13th Jul                   Mohammed                   We'd like to confirm you that order 9573512059 and 9573486557 has not been placed successfully as the payment from your credit card used has been unsuccessful.   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.  Do place a new order again with us so we will be able to confirm & deliver it you.            12:51 PM, 13th Jul                   Mohammed                   For order number 9573464207 already collected  11/06/2022           12:52 PM, 13th Jul                     mohammed                    Ok Thanks           12:53 PM, 13th Jul                   Mohammed                   Is there anything else may I assist you?           12:54 PM, 13th Jul                     mohammed                    No thanks…           12:54 PM, 13th Jul                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:54 PM, 13th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4613744