Subject: Ticket Assigned - Conversation with sreekumari
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 11 Jul 2022 08:30:12 +0000

Hi Mohammed Murshed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sreekumari sreekumari                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sreekumari Bot:  Hi Sreekumari ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0505979718            12:18 PM, 11th Jul                     sreekumari                    I want to place an order for a womens sweater           12:19 PM, 11th Jul                     sreekumari                    Delivery date as per the system is 14th July           12:20 PM, 11th Jul                     sreekumari                    But is it possible to get it tomorrow as I am traveling day after           12:20 PM, 11th Jul                     sreekumari                    Delivery in Dubai itself           12:21 PM, 11th Jul                     sreekumari                    From your Dubai stores           12:21 PM, 11th Jul                   Mohammed                    Hi Sreekumari, Good morning, thank you for contacting us. I'm Mohammed .I will be happy to help you.           12:21 PM, 11th Jul                     sreekumari                    Good morning           12:22 PM, 11th Jul                     sreekumari                    Hope you have seen my message           12:22 PM, 11th Jul                     sreekumari                    Will you be able to help me on this subject           12:23 PM, 11th Jul                   Mohammed                   Please allow me a moment to check this for you.           12:23 PM, 11th Jul                   Mohammed                   Could you please share your order number so that I can assist you further?           12:23 PM, 11th Jul                     sreekumari                    i didn’t proceed checkout as it says delivery on 14th           12:24 PM, 11th Jul                     sreekumari                    So thought to check with you before I order           12:25 PM, 11th Jul                   Mohammed                   Is the order from Centrepoint or max           12:25 PM, 11th Jul                     sreekumari                    Centrepoint           12:25 PM, 11th Jul                     sreekumari                    Even in splash it says 14th July           12:26 PM, 11th Jul                     sreekumari                    Delivery area is Dubai land           12:27 PM, 11th Jul                   Mohammed                   Please note the delivery time frame is 3-5 business days.           12:27 PM, 11th Jul                     sreekumari                    Oh is it           12:28 PM, 11th Jul                     sreekumari                    Okay fine           12:28 PM, 11th Jul                   Mohammed                   And we are sorry to inform you that we do not have express delivery           12:28 PM, 11th Jul                   Mohammed                   Is there anything else may I assist you?           12:28 PM, 11th Jul                     sreekumari                    Thanks for your assistance Mohammed           12:28 PM, 11th Jul                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:29 PM, 11th Jul                     sreekumari                    You too           12:29 PM, 11th Jul                   Mohammed                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           12:29 PM, 11th Jul                   Mohammed                   Please ignore last massage           12:29 PM, 11th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4607613